DUTY MANAGER Review
at Iceland Frozen Foods
Level 2 Apprenticeship
Customer Service
Peterborough
Review Submitted: February 2022
Overall Rating
4.8 /5
The Overall Rating is the average of all the ratings given in each category. We take those individual ratings and combine them into one final score!
4.5/5
-
Overview of Role
4/5
-
Skills Development
4.8/5
-
Structure and Support
Overview of Role
Please give an overview of your role and what this involves on a day-to-day basis:
5/5
My role involves being a duty manager, organising and delivering a plan to execute on a day to day basis which involves stock handling. At the end of the shift performing cash administration whilst meeting store requirements at all times
To what extent do you enjoy your programme?
4/5
Programme is very good, as I have had multiple instructors, I would say they have been very helpful and provided me with the best support possible to complete tasks.
Skills Development
Have you learnt any new skills or developed existing skills?
4/5
I have learnt how to work effectively as part of a team to complete tasks, specifically my communication skills have vastly improved where I feel comfortable to speak anyone regarding any subject, whereas in the past, I would have to struggled to do this
Structure and Support
How well organised/structured is your programme?
5/5
Is very well organised, instructor is very helpful and knowledgeable which is very important when we have discussions each module.
How much support do you receive from your employer?
5/5
Whenever I have required support, Iceland and in particular the store manager and supervisor have been very cooperative to ensure everything runs smoothly
How much support do you receive from your training provider when working towards your qualifications?
5/5
The support has been good, and which is why I am almost at the end phase of the module.
How well do you feel that your qualification (through your training provider) helps you to perform better in your role?
5/5
I have gathered different information from each module which I am able to successfully use at work, for example when module explains the importance of building rapport with the customer, and I always aim to do so in order to deliver the best possible service.
Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)
4/5
N/a
Recommendations & Advice
Would you recommend Iceland Frozen Foods to a friend?
Yes
Why?
My workplace is a close knit unit, with no egos just people who want to get the job done which is why I would recommend a friend to join the company and the salary is fairly good as well.
What tips or advice would you give to others applying to Iceland Frozen Foods?
When you work for a company like iceland, you must believe In the company ethos and always be aware of how your actions can potentially impact company reputation in both a positive and negative manner
