Apprentice Service Delivery Review
at BT Group
Level 2 Apprenticeship
Engineering
Tiverton, Devon
Review Submitted: February 2022
Overall Rating
5 /5
The Overall Rating is the average of all the ratings given in each category. We take those individual ratings and combine them into one final score!
5/5
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Overview of Role
5/5
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Skills Development
5/5
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Structure and Support
Overview of Role
Please give an overview of your role and what this involves on a day-to-day basis:
5/5
It includes giving the best customer service possible for all the jobs you are given throughout the day and doing your best to get them back in service. This includes working all the way from the exchange to pcp and scp to the dp and then the customer side but to find that you break down the network.
To what extent do you enjoy your programme?
5/5
I really enjoy it because the amount of support you get. The monthly or so sessions are really helpful and very detailed. The instructor is very good in explaining exactly what you need to do or if you get stuck. It’s also nice to think when your on a fault that can be very useful for my portfolio that I get to show off
Skills Development
Have you learnt any new skills or developed existing skills?
5/5
I have learnt many new skills. Including how to climb a pole safely, strip copper cables, drilling holes, putting cables up in the air. My communication skills have improved a lot due to the fact I have to talk all my customers with respect and to be able to calm down annoyed customers
Structure and Support
How well organised/structured is your programme?
5/5
Very very good. I have no complaints as of yet due to still having many months to go. I’m loving it because of you get to have a good month of being on the tools and then to put it down to power points is very good. I also like the fact that there is extra time at the end if needed
How much support do you receive from your employer?
5/5
A lot which is great because it’s an add on to the existing motivation I already have. I have received some from not only my manager and my colleagues on the tools but from the high escalations team which worked closely with the CEO when customers are not happy.
How much support do you receive from your training provider when working towards your qualifications?
5/5
I receive a lot of support from my colleagues also done the apprenticeship but as well as my patch leads and manager with the help of my training provider guy Who runs the apprenticeship days works with us very closely to make sure we have enough evidence in a portfolio to get the qualification at the end
How well do you feel that your qualification (through your training provider) helps you to perform better in your role?
5/5
The qualification is definitely a goal to achieve while performing normal duties. Understanding different types of customers of how they may feel against us and have to deal against it has definitely made a huge impact in my day-to-day role and understanding different types of networks out there is also helpful for myself and others
Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)
5/5
I’m not 100% sure if there is or there isn’t but if there is I’ll be more than willing to take a look into it and possibly make new friendships within open reach. If I did found something I definitely share it with my colleagues to possibly meet outside of work and not have the work mindset on
Recommendations & Advice
Would you recommend BT Group to a friend?
Yes
Why?
I would definitely recommend open reach to a friend because the teams around me are super supportive and the job role is super fun and interactive and keeps you on your toes. There’s also the added bonus of a bit of fitness the be able to climb the poles of the network
What tips or advice would you give to others applying to BT Group?
I would recommend to be super honest and very upfront of your skills behaviours and things you can bring to overnight and what your future endeavours are within the company and what you’re looking to achieve out of it.
I would also recommend that it is not only a job but it is a career
I would also recommend that it is not only a job but it is a career
