Customer Service Apprentice Review
at BT Group
Level 3 Apprenticeship
Business Operations
Birmingham
Review Submitted: February 2022
Overall Rating
4.7 /5
The Overall Rating is the average of all the ratings given in each category. We take those individual ratings and combine them into one final score!
5/5
-
Overview of Role
5/5
-
Skills Development
4.4/5
-
Structure and Support
Overview of Role
Please give an overview of your role and what this involves on a day-to-day basis:
5/5
It involves creating documents to be sent to engineers, these documents contain information about the area they will be digging in.
To what extent do you enjoy your programme?
5/5
I enjoy it very much, and learning on the job as i go along has been an enjoyable experience.
Skills Development
Have you learnt any new skills or developed existing skills?
5/5
Using Microsoft Excel is a new skill i have developed.
Structure and Support
How well organised/structured is your programme?
5/5
It is well organised, and we have set days to complete our apprenticeship work alongside the actual job.
How much support do you receive from your employer?
5/5
Lots of support- any questions and queries i have are always answered.
How much support do you receive from your training provider when working towards your qualifications?
5/5
Lots- she has been incredibly helpful!
How well do you feel that your qualification (through your training provider) helps you to perform better in your role?
2/5
I feel some aspects of the qualification are a little wasted on my job, and not needed.
Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)
5/5
Yes, we have social gatherings outside of work and also lots of social opportunities in the office environment which are organised well.
Recommendations & Advice
Would you recommend BT Group to a friend?
Yes
Why?
The management are very down to earth and friendly, and i feel like i am part of a big family.
What tips or advice would you give to others applying to BT Group?
To keep a positive can do attitude, and you will go far.
