Financial customer advisor Review
at Santander
Level 2 Apprenticeship
Finance
Bradford
Review Submitted: October 2021
Overall Rating
4.4 /5
The Overall Rating is the average of all the ratings given in each category. We take those individual ratings and combine them into one final score!
4/5
-
Overview of Role
5/5
-
Skills Development
4/5
-
Structure and Support
Overview of Role
Please give an overview of your role and what this involves on a day-to-day basis:
4/5
I deal with customer query's regarding banking or there banking / saving accounts e.g. balance enquiry doing money movements , blocking re issuing cards , stopping cheques and getting the customer through to other departments such as fraud , business banking and so on
To what extent do you enjoy your programme?
4/5
I have enjoyed every bit of the programme but in some instances the role can get mentally draining and repetitive but i always look at the bright side and just want to help customers with there call's and provide a service that is second to none.
Skills Development
Have you learnt any new skills or developed existing skills?
5/5
I have developed more confidence when talking to people so i would say communication is a bit part of my development , team work skills working in the role as expanded my knowledge on how to work in and as a team.
Structure and Support
How well organised/structured is your programme?
4/5
It has been decently structured by having slots placed in my calendar and having help with my development time
How much support do you receive from your employer?
4/5
It is a fair amount i get i receive 1-2 hours a week for development time so either completing outstanding tasks for BPP or doing my maths , and if i ever need any more time i can always ask and they will support the best they can.
How much support do you receive from your training provider when working towards your qualifications?
4/5
with my training provider we do have monthly 1-1's to discuss how we are getting along and if i do need any support i can just email them for questions or concerns
How well do you feel that your qualification (through your training provider) helps you to perform better in your role?
4/5
it has helped me a lot i have grown a lot since i first started as i was a very shy and nerves on calls but now I'm really happy and this has gave me the push to help me progress further.
Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)
4/5
Currently there has not been alot happening due to covid but the company have been hosting local community charity events to raise money for charity's that anyone can get involved in such as walks hikes etc.
Recommendations & Advice
Would you recommend Santander to a friend?
Yes
Why?
Lovely company with lovely managers its a great place to learn and push yourself if you are looking for something to kick start your career
What tips or advice would you give to others applying to Santander?
be open and stick with it as it will pay off , I'm the last one out of my group to stay on and if you are serious about progression and want the experience to show on your cv you need to be mentally strong
