customer service apprentice Review
at BT Group
Level 3 Apprenticeship
Information Technology
Leeds
Review Submitted: May 2021
Overall Rating
4.2 /5
The Overall Rating is the average of all the ratings given in each category. We take those individual ratings and combine them into one final score!
4/5
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Overview of Role
4/5
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Skills Development
3.8/5
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Structure and Support
Overview of Role
Please give an overview of your role and what this involves on a day-to-day basis:
4/5
on a day to day basis we just do the job role we are getting trained to do during our apprenticeship, we are trained on 3 different things during our apprenticeship and we change what we are doing very 4 months. we are currently call taking which involves speaking to engineers when they need jobs pinning to them or need more jobs
To what extent do you enjoy your programme?
4/5
i enjoy my programme, i feel as though it is good to be thrown almost in the dep end with the different job roles as i feel as though that is how you learn the most, however at the moment i am enjoying my time here and taking each day as it comes
Skills Development
Have you learnt any new skills or developed existing skills?
4/5
i feel like my communication skills have improved a bit whilst working here as it is a huge part of the job role. Also i feel as though my time management skills have improved as you have to organise your time quite alot aswell as if not your day will be all over the place
Structure and Support
How well organised/structured is your programme?
3/5
i feel as though my programme is relatively well structured i feel as though sometimes we are kept ion the dark a bit when knowing what we are doing next however in an overall perspective it is well organised. I just feel as though it would be nice if we are kept in the plans of things a bit more.
How much support do you receive from your employer?
4/5
i feel as thought have enough support from my employer. If ever i am struggling with anything i know the right person the get hold of to contact me which i feel is essential especially whilst we are currently working on this apprenticeship scheme as you need support to be there when needed
How much support do you receive from your training provider when working towards your qualifications?
4/5
We do get a lot of support from our training provider we have monthly group catch ups as well as monthly 1 to 1s with our mentor. I feel as though this is a good thing as if we have any questions we know who to ask when in need of help
How well do you feel that your qualification (through your training provider) helps you to perform better in your role?
4/5
By doing the qualification, i feel we get to know more about what goes on behind the scenes in the company which helps us have a more rounded view on the company we work for therefore when we do our role we get more of an appreciation of the bigger picture
Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)
4/5
Recently we have created a five a side football team where we play for an hour every monday after work at a near by pitch which i really enjoy and throughout the office floor there are other things that are organised regularly as well as the football which we do
Recommendations & Advice
Would you recommend BT Group to a friend?
Yes
Why?
because its a very inclusive place to work and there is also a social aspect to it as well rather t5hqan just the work life of it which takes the fact off your mind that you are actually at work which i find really good. you are also looked after well and feels as though the company are investing in you
What tips or advice would you give to others applying to BT Group?
i would say to others applying to go for it i think its a good comapny to work for and as an apprentice you are exposed to many different paths to go down once you have completed the apprenticeship still within the comapny just doing different job roles within the buisness
