FTTP Service Delivery Review

Item: FTTP Service Delivery at BT Group
Rating: 4.3
Author: Anonymous

at BT Group

School Leaver Programme

Engineering

Gillingham, Kent

Review Submitted: May 2021

Overall Rating

4.3 /5

The Overall Rating is the average of all the ratings given in each category. We take those individual ratings and combine them into one final score!

5/5 - Overview of Role

4/5 - Skills Development

4/5 - Structure and Support

Overview of Role

Please give an overview of your role and what this involves on a day-to-day basis:

5/5

My job role is a mix off installing fibre to a customer house, surveying jobs where there could be issues with getting a cable to the house and also identifying faults and fixing the faults for the customer.

To what extent do you enjoy your programme?

5/5

I love the job and also the guidance I get through it. I cannot fault the company so far for the resources I am being given.

Skills Development

Have you learnt any new skills or developed existing skills?

4/5

I have only learnt FODW (Fibre only dropwire) as of yet however I hope in the near future I get to learn new skills as I go

Structure and Support

How well organised/structured is your programme?

5/5

Very well structured, I know what days i'm on a workshop and I usually get training a week prior to when I go to. Its a nice balance off being on the tools and home/in training school learning.

How much support do you receive from your employer?

4/5

I haven't had to ask for help from my employer yet, however the people I work with are always available to answer my questions and come and give me and hand if I'm stuck. My manager is a very good manager who supports all the new starts.

How much support do you receive from your training provider when working towards your qualifications?

4/5

I have everything that I need for the job online and I know that if i go on certain I can find what I need

How well do you feel that your qualification (through your training provider) helps you to perform better in your role?

3/5

I would say this is the only issue with the apprenticeship, I feel the buddying period is too small as for the training you're 9 times out of 10 stuck in a classroom and its not in a realistic world.