Customer Advisor Review
at BT Group
Level 3 Apprenticeship
Business Operations
Basildon
Review Submitted: May 2021
Overall Rating
2.7 /5
The Overall Rating is the average of all the ratings given in each category. We take those individual ratings and combine them into one final score!
3.5/5
-
Overview of Role
4/5
-
Skills Development
2/5
-
Structure and Support
Overview of Role
Please give an overview of your role and what this involves on a day-to-day basis:
2/5
Taking calls to support customers with technical issues with the cloud services or broadband
To what extent do you enjoy your programme?
5/5
I enjoy my apprentice programme a lot as it has been quite interesting but also gives me a break from my day to day role of taking calls
Skills Development
Have you learnt any new skills or developed existing skills?
4/5
Yes I have learnt to communicate more professionally and also bettered my customer service skills.
Structure and Support
How well organised/structured is your programme?
2/5
I am kept up to date with one to ones. However, now I am finishing none of it has not been very clear and I haven't been kept updated through the process of me graduating.
How much support do you receive from your employer?
3/5
I get a lot of support from the apprentice department and whenever I contact them they are always very prompt to help me. However my actual team manager and people in my day to day job are not very knowledgeable of apprenticeships so can't help
How much support do you receive from your training provider when working towards your qualifications?
3/5
At first not a lot of training, but when a few of us was struggling to pass we were provided a training day which massively helped
How well do you feel that your qualification (through your training provider) helps you to perform better in your role?
1/5
I don't feel that my apprenticeship relates to my current role
Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)
1/5
No
Recommendations & Advice
Would you recommend BT Group to a friend?
No
Why?
When I first applied to my apprentice I was told it would be 18 months but it turned out being a 3 year course. Also I don't enjoy my current role so wouldn't recommend this to someone else
What tips or advice would you give to others applying to BT Group?
To be confident and be yourself
