Telecom Field Operative Review
at BT Group
Level 2 Apprenticeship
Engineering
Blackpool, Lancashire
Review Submitted: May 2021
Overall Rating
5 /5
The Overall Rating is the average of all the ratings given in each category. We take those individual ratings and combine them into one final score!
5/5
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Overview of Role
5/5
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Skills Development
5/5
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Structure and Support
Overview of Role
Please give an overview of your role and what this involves on a day-to-day basis:
5/5
My role is to provide, renew or repair fibre lines to customers premise, via telegraph poles or in the underground network. I work in the Cumbria patch so can be based anywhere from Blackpool to Carlisle. I work using hand and power tools, whilst wearing PPE. It is a physically demanding role.
To what extent do you enjoy your programme?
5/5
I am enjoying it greatly, my work day flies by and I seem to be fitting into the role very well. My skills are improving on a day to day basis and my confidence within the role is improving also. I am looking forward to my career within the company.
Skills Development
Have you learnt any new skills or developed existing skills?
5/5
I have learnt many new skills since starting this job, such as how to climb telegraph poles correctly, what PPE is required. Checks I need to complete before climbing to see if it safe to do so. Within the underground network I have learnt how to check if it safe to open the box up (using correct equipment gas monitor, roller bar, box lifter).
Structure and Support
How well organised/structured is your programme?
5/5
Very well, everything seems to be planned in advance. From courses to buddying, it helps your progression when everything is planned in this way. I feel that for my apprenticeship, everything has been set out and I know what is expected of me and what I should get from the company.
How much support do you receive from your employer?
5/5
I have received a lot of support. My patch manager and lead are always able to answer any questions or help me in any difficult situations. I feel comfortable to be able to ask anything and not feel like its a stupid question and that I will be taken seriously at all times.
How much support do you receive from your training provider when working towards your qualifications?
5/5
I have been told that whatever is needed, just ask the question and help will be given. It fills me with confidence that I will be able to succeed in this role whilst working towards my qualifications with the company. I look forward to completing this and gaining my qualification.
How well do you feel that your qualification (through your training provider) helps you to perform better in your role?
5/5
I think that it is great, any extra knowledge which is relatable for my role is fantastic. I am always looking for ways to better myself in the workplace and having a qualification which is aimed at my role is only going to benefit me and make me a better engineer.
Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)
5/5
I haven't yet looked into this as much as I should have done. I'm sure there are plenty of oppurtinues for me to get involved with, but currently I am enjoying settling into the company and focusing on my role, steadily improving and becoming the best engineer I can be.
Recommendations & Advice
Would you recommend BT Group to a friend?
Yes
Why?
Openreach is a great company, it offers benefits which I have never had in a role before. But the training is at a very high level, also always loads of support and always someone pushing you to be the best person you can be. I would highly recommend Openreach to friends.
What tips or advice would you give to others applying to BT Group?
Be yourself and be confident, its a company who gives opportunities' to people from all walks of life who are in many different roles. From working in super markets to people who have worked in engineering roles previously. Its a great opportunity to grasp if given the chance and a job for life.
