Service Delivery - Fibre to the Premises Review
at BT Group
Level 2 Apprenticeship
Engineering, Business Operations
Carlisle
Review Submitted: May 2021
Overall Rating
4.3 /5
The Overall Rating is the average of all the ratings given in each category. We take those individual ratings and combine them into one final score!
4/5
-
Overview of Role
4/5
-
Skills Development
3.6/5
-
Structure and Support
Overview of Role
Please give an overview of your role and what this involves on a day-to-day basis:
4/5
My role involves providing fibre from a connectorised block terminal either overhead or underground to a customers premises. Fitting an optical network terminal and a customer service point where two cables are spliced together to join the fibres and provide a service.
To what extent do you enjoy your programme?
4/5
Thoroughly enjoying working for the company and doing what I am doing.
Skills Development
Have you learnt any new skills or developed existing skills?
4/5
I have learned how lots of new skills including; how to climb a ladder & pole safely, working in the underground network and how to set up road works guarding. I have developed my existing customer service and teamwork skills.
Structure and Support
How well organised/structured is your programme?
4/5
Very well organised.
How much support do you receive from your employer?
4/5
There is lots of support with a multitude of people available at the end of a phone to help support or guide you if you have any issues
How much support do you receive from your training provider when working towards your qualifications?
4/5
Fully supported, always someone available to speak to.
How well do you feel that your qualification (through your training provider) helps you to perform better in your role?
4/5
Gives me a full understanding of what I should be doing and how I should be working.
Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)
2/5
None so far that I have seen
Recommendations & Advice
Would you recommend BT Group to a friend?
Yes
Why?
Great company to work for so far. lots of flexibility & a good work life balance.
What tips or advice would you give to others applying to BT Group?
Safety is number one!
