Overall Rating
2.8 /5
The Overall Rating is the average of all the ratings given in each category. We take those individual ratings and combine them into one final score!
2.5/5
-
Overview of Role
4/5
-
Skills Development
2.4/5
-
Structure and Support
Overview of Role
Please give an overview of your role and what this involves on a day-to-day basis:
4/5
Customer care, dealing with vulnerable customers via telephone and Supporting their financial needs. Also responsible for answering customer services calls
To what extent do you enjoy your programme?
1/5
not very.
Skills Development
Have you learnt any new skills or developed existing skills?
4/5
Yes
Customer service
Communication
Complaints
Customer service
Communication
Complaints
Structure and Support
How well organised/structured is your programme?
2/5
I believe it could have been okay but due to pandemic and little communication it has resulted in a poorly organised programme
How much support do you receive from your employer?
2/5
Little
How much support do you receive from your training provider when working towards your qualifications?
2/5
A good amount but could have been better
How well do you feel that your qualification (through your training provider) helps you to perform better in your role?
4/5
To some extent
Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)
2/5
Not due to pandemic
Recommendations & Advice
Would you recommend HSBC to a friend?
Yes
Why?
if they want a call centre role it has very good benefits
What tips or advice would you give to others applying to HSBC?
ensure you know what a call centre feels like
HSBC 2025 Corporate & Institutional Banking Spring Insight Programme
at HSBC
- Insight / Vacation Scheme (< 4 Weeks)
- London
-
4.9
