CUSTOMER SERVICE EXECUTIVE Review
at Softcat
Level 3 Apprenticeship
Business Operations
Marlow, Buckinghamshire
Review Submitted: May 2021
Overall Rating
5 /5
The Overall Rating is the average of all the ratings given in each category. We take those individual ratings and combine them into one final score!
5/5
-
Overview of Role
5/5
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Skills Development
5/5
-
Structure and Support
Overview of Role
Please give an overview of your role and what this involves on a day-to-day basis:
5/5
Looking after dales teams, organizing returns, booking collections, applying distribution credit notes, raising customer credit notes, crediting and reinvoicing customer invoices.
To what extent do you enjoy your programme?
5/5
i enjoyed all of it right from the start
Skills Development
Have you learnt any new skills or developed existing skills?
5/5
public speaking, presenting, confidence and communication skills
Structure and Support
How well organised/structured is your programme?
5/5
very organised, had help throughout and realistic deadlines
How much support do you receive from your employer?
5/5
loads of support, multiple mentors and regular one to one sessions
How much support do you receive from your training provider when working towards your qualifications?
5/5
regular one to ones and help with any questions or revision
How well do you feel that your qualification (through your training provider) helps you to perform better in your role?
5/5
i can apply a lot of i learned to my role and i have been able to advise people on certain things
Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)
5/5
yes, lots of networking events and sports teams. weekends away and team nights out
Recommendations & Advice
Would you recommend Softcat to a friend?
Yes
Why?
it is a really supportive environment and there is lots of extra things to get involved in, whether it be volunteering and charity work or joining networks such as the bame network, pride network and supporting women in business network.
What tips or advice would you give to others applying to Softcat?
be yourself and have confidence, they only want you to do well at the end of the day.
