Apprentice Relationship Manager Review
at NatWest Group
Level 3 Apprenticeship
Finance
Stoke-on-Trent
Review Submitted: May 2021
Overall Rating
4.4 /5
The Overall Rating is the average of all the ratings given in each category. We take those individual ratings and combine them into one final score!
5/5
-
Overview of Role
5/5
-
Skills Development
4/5
-
Structure and Support
Overview of Role
Please give an overview of your role and what this involves on a day-to-day basis:
5/5
I assist the Relationship Managers in our department with hitting their targets on lending, customer interactions, product needs, answering customer queries, monitoring customer accounts. despite everything being remote due to COVID, I still have lots of contact with the RMs and their customers - it's very interactive and no two days are the same - lots to learn!
To what extent do you enjoy your programme?
5/5
I genuinely really enjoy my programme - there is so much to do you are never bored, and if you enjoy learning the RM's/ARM's are so helpful and take the time to explain things.
Skills Development
Have you learnt any new skills or developed existing skills?
5/5
I feel I've gained a better understanding about how organized and productive I can be - their is so much to learn and so many different customer portfolios to understand it's never dull. I've found I'm very able to communicate well with my peers and customers, and have been very adaptable in taking on the role.
Structure and Support
How well organised/structured is your programme?
4/5
The actual BPP programme runs via a webinar once a week. The tutor is very helpful however I would say a lot of content is crammed into those 3 hours and it can be difficult to fully absorb and make notes.
How much support do you receive from your employer?
5/5
I receive so much support from both my employer and my colleagues - they are all amazing!
How much support do you receive from your training provider when working towards your qualifications?
4/5
I receive adequate support from the training provider.
How well do you feel that your qualification (through your training provider) helps you to perform better in your role?
4/5
I do feel the qualification is useful as a base understanding of the role, however it isn't specific in the fact that most things I have learnt on the job as and when.
Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)
3/5
So far no, but that is due to COVID and I believe there will be plenty of networking opportunities once the pandemic is over.
Recommendations & Advice
Would you recommend NatWest Group to a friend?
Yes
Why?
A brill company that puts so much time and effort into their apprentices!!
What tips or advice would you give to others applying to NatWest Group?
Definitely be yourself - I had never worked in an office or a bank before (always hospitality!) but they were not bothered in the slightest by this - they wanted to know how my previous job had developed me, what kind of worker I was, what my goals/aspirations were. They are 100% more interested in your personality and how hard you will work!
