Customer service engineer Review
at BT Group
Higher Level Apprenticeship
Information Technology
East Grinstead
Review Submitted: May 2021
Overall Rating
4.5 /5
The Overall Rating is the average of all the ratings given in each category. We take those individual ratings and combine them into one final score!
4/5
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Overview of Role
4/5
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Skills Development
4.6/5
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Structure and Support
Overview of Role
Please give an overview of your role and what this involves on a day-to-day basis:
4/5
My role involves fixing the customers phones lines and providing new lines for phone and broad band. Driving round in a van and costing exchange buildings green street boxes and end users homes and business. Most of the work is single working but some times other people may be around to help me
To what extent do you enjoy your programme?
4/5
I really enjoyed the program. The people I got to work with on the jeroney and all the Surport staff who helped me from a local level when I was working and when I was doing my foundation degree and the nvq. I would recommend the program to other people
Skills Development
Have you learnt any new skills or developed existing skills?
4/5
Yes I have learnt lots of new skills both physically and mentally. The role has tought me how to be safe when working overhead at hight and also in under ground structures. The foundation degrees via Staffordshire tought me all of the sience behind how phone lines work and how they are developing
Structure and Support
How well organised/structured is your programme?
5/5
It was really very organised we had to meet different mile stones for each part of the 3 years we where in the apprenticeship.We had to provide digital evedence in the form of video photo and witness statements from the buddy who was training us on the job. We always had help.
How much support do you receive from your employer?
5/5
A lot of Surport was given by the employer . This was in the form of calls and emails and face to face meeting. They where aware of where we were on the mile stones and did all they could to make sure we meet different targets a long the was
How much support do you receive from your training provider when working towards your qualifications?
5/5
It was a foundation degree via staford shire uni in Stoke on Trent. The lecturers where always available via email when not there abs when we where there they offered extra classes to go other anything myself or the others where not getting. This was separate from the rest of the apprenticeship.
How well do you feel that your qualification (through your training provider) helps you to perform better in your role?
4/5
I still refer back to bits of the qualification from Staffordshire shire uni now and I still use a lot of the skills I learnt whilst doing the foundation degree. I would not be in the role no I don’t think if it wasn’t for the qualification
Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)
4/5
I was involved in a group called the apprentice network which was a group of apprentices who organised trips and social event and also trips to see parts of the company we would normally see. We also organised sit down meetings with ceos
Recommendations & Advice
Would you recommend BT Group to a friend?
Yes
Why?
Bt is a really big company with lots of company’s with in it. So you can do most jobs there are in the different parts of bt. They pay is good and also is the standard life pension. I consider my job to be a job for a life time
What tips or advice would you give to others applying to BT Group?
Make sure you research the company as much as you can and also sit down with someone from bt to understand as much as you can. Make the most of the apprenticeship whilst your in it and the Surport and opportunities will you get from it. Also keep in contact with people you meet
