Service Delivery Engineer Review
at BT Group
Level 2 Apprenticeship
Engineering
Isle of Wight
Review Submitted: May 2021
Overall Rating
5 /5
The Overall Rating is the average of all the ratings given in each category. We take those individual ratings and combine them into one final score!
5/5
-
Overview of Role
5/5
-
Skills Development
5/5
-
Structure and Support
Overview of Role
Please give an overview of your role and what this involves on a day-to-day basis:
5/5
As a service delivery engineer I pick up jobs on my phone and drive around completing them. The support from the team is great and I really enjoy the job satisfaction
To what extent do you enjoy your programme?
5/5
I really enjoy it, great experience and support from my assessor
Skills Development
Have you learnt any new skills or developed existing skills?
5/5
I have learnt a lot of ICT & Maths skills through my apprenticeship. My engineering skills have gone from nothing as I did a completely different career before to now being classed as a copper engineer.
Structure and Support
How well organised/structured is your programme?
5/5
Very. [This section of the comment has been removed by a member of the Higherin Team because it did not meet our site terms and conditions] was excellent in keeping me on track and to know what I was doing.
How much support do you receive from your employer?
5/5
Couldn’t ask for any more, a great company to work for
How much support do you receive from your training provider when working towards your qualifications?
5/5
The support from the training provider was excellent, couldn’t have asked for any more
How well do you feel that your qualification (through your training provider) helps you to perform better in your role?
5/5
Has helped me develop my knowledge through having to answer the items and also my maths and English skills.
Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)
5/5
Non
Recommendations & Advice
Would you recommend BT Group to a friend?
Yes
Why?
Excellent company to work for, great work life balance, great team and support throughout my career.
What tips or advice would you give to others applying to BT Group?
Focus on your customer experience skills, your willingness to learn, get stuck in,
