Accounts Administrator Review
at Direct Line
Level 3 Apprenticeship
Insurance and Risk Management
Farnham, Surrey
Review Submitted: May 2021
Overall Rating
4.4 /5
The Overall Rating is the average of all the ratings given in each category. We take those individual ratings and combine them into one final score!
4/5
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Overview of Role
4/5
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Skills Development
4.2/5
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Structure and Support
Overview of Role
Please give an overview of your role and what this involves on a day-to-day basis:
4/5
My role involves paying invoices on behalf of policyholders to agents around the world who provide assistance to us and our policyholders. I am also responsible for resolving queries relating to open claims and disputes between facilities and our policyholders.
To what extent do you enjoy your programme?
4/5
I am currently enjoying my apprenticeship programme as I am able to develop new skills and learn valuable topics that will benefit me in my career. I am being offered constant support as and when I need it and given tutoring in many ways
Skills Development
Have you learnt any new skills or developed existing skills?
4/5
I have developed my skills on how to speak to people professionally over the phone, how to resolve queries in a swift and concise manner and how to deal with people who are angry or upset to reach a satisfactory conclusion for both parties
Structure and Support
How well organised/structured is your programme?
4/5
My programme is very well organised, with weekly seminars and an updated schedule. I am also in constant contact with a skills coach who provides support
How much support do you receive from your employer?
5/5
I am receiving great support from my employer. I am having monthly one to one sessions with my manager to discuss my progress and plan for the following month. I am also given 20% off the job learning, meaning I have one day off a week to study
How much support do you receive from your training provider when working towards your qualifications?
4/5
As previously stated, I have weekly seminars which are recorded and emailed to me, and contact with a skills coach via email and a call every 6 weeks
How well do you feel that your qualification (through your training provider) helps you to perform better in your role?
4/5
I feel it allows me to apply better accounting practices to the way I deal with payments and reconciliation with our account spreadsheets
Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)
4/5
There are quizzes etc. but because of social distancing events are very limited
Recommendations & Advice
Would you recommend Direct Line to a friend?
Yes
Why?
It is a good company to work for that offers a decent amount of career progression in addition to offering qualifications
What tips or advice would you give to others applying to Direct Line?
The only advice I would give to others applying would be to work hard, be open and honest and do what you can to further your career.
Apprentice Customer Service adviser
at Direct Line
- Level 2 Apprenticeship
- Barnsley, South Yorkshire
-
4.3
