customer advisor Review

Item: customer advisor at Santander
Rating: 5
Author: Anonymous

at Santander

Level 2 Apprenticeship

Finance

Bradford

Review Submitted: May 2021

Overall Rating

5 /5

The Overall Rating is the average of all the ratings given in each category. We take those individual ratings and combine them into one final score!

5/5 - Overview of Role

5/5 - Skills Development

5/5 - Structure and Support

Overview of Role

Please give an overview of your role and what this involves on a day-to-day basis:

5/5

My job role is a customer service advisor at Santander and my day consists of helping customer with their finances for an example making bank transfers, lost or stolen cards or even sending out bank statements. One of my responsibilities at Santander is to keep myself, the bank and customers safe.

To what extent do you enjoy your programme?

5/5

I enjoyed it a lot- the company culture and atmosphere is really great I felt really welcomed and everyone is approachable here at Santander and at BPP. it really met my expectations and wouldn't have it any other way. I would really recommend it to my family and friends. 10/10

Skills Development

Have you learnt any new skills or developed existing skills?

5/5

i've learnt many skills on my journey of the apprenticeship with BPP which are, communications skills (good listening skills), team work skills. I've learnt to become the best customer service advisor I can be. I achieved a distinction as my grade of my apprenticeship for level 2 customer service

Structure and Support

How well organised/structured is your programme?

5/5

it was really organised I feel it couldn't have been done any better. The training to the induction to being on the floor was all being supported by everyone in the team and everyone was willing to help and to overcome any obstacles. I couldn't recommend it enough .

How much support do you receive from your employer?

5/5

My employer really helped me throughout my apprenticeship always gave me enough time to complete my work. My manager was a great help and would always push me to try my best and not give up- any problems i would approach my manager and he would always rectify any issues or problems

How much support do you receive from your training provider when working towards your qualifications?

5/5

i received a lot of support and guidance towards reaching my qualification in level 2 customer service advisor which helped me reach a distinction grade which i'm really proud of.

How well do you feel that your qualification (through your training provider) helps you to perform better in your role?

5/5

it has really boosted my self confidence and i feel a lot better about myself i feel like i can achieve anything.

Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)

5/5

we have a lot of networks that we can join, for example women in business is one that im part of, and we have a lot of charities- the charity of the year for Santander is Alzheimer's society.