Financial Services Customer Advisor Review

Item: Financial Services Customer Advisor at NatWest Group
Rating: 4.2
Author: Anonymous

at NatWest Group

Level 2 Apprenticeship

Finance

Mablethorpe

Review Submitted: April 2021

Overall Rating

4.2 /5

The Overall Rating is the average of all the ratings given in each category. We take those individual ratings and combine them into one final score!

5/5 - Overview of Role

4/5 - Skills Development

3.6/5 - Structure and Support

Overview of Role

Please give an overview of your role and what this involves on a day-to-day basis:

5/5

Answering phone calls from business customers to deal with all of their general needs, e.g making payments, giving balances, ordering cards, etc.

To what extent do you enjoy your programme?

5/5

Skills Development

Have you learnt any new skills or developed existing skills?

4/5

My time management skills have really improved enabling me to make the most out of my day.

Structure and Support

How well organised/structured is your programme?

3/5

The communication from the apprenticeship provider could be a little more clear, and unfortunately my start date for this has been postponed twice for reasons that I dont know.

How much support do you receive from your employer?

4/5

How much support do you receive from your training provider when working towards your qualifications?

3/5

Due to postponement i havent started my apprenticeship yet.

How well do you feel that your qualification (through your training provider) helps you to perform better in your role?

3/5

Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)

5/5

I have got involved with a programme to improve my critical people capabilities, there are lots of different opportunities within the bank to broaden your skillset