Customer service advisor Review
at Santander
Level 2 Apprenticeship
Finance
Glasgow
Review Submitted: April 2021
Overall Rating
3 /5
The Overall Rating is the average of all the ratings given in each category. We take those individual ratings and combine them into one final score!
3/5
-
Overview of Role
3/5
-
Skills Development
2.8/5
-
Structure and Support
Overview of Role
Please give an overview of your role and what this involves on a day-to-day basis:
4/5
Taking inbound calls dealing with customers queries, as first point of contact you are talking with many customers and colleagues day in day out.
To what extent do you enjoy your programme?
2/5
It’s okay, the apprenticeship was a bit of a shambles during covid
Skills Development
Have you learnt any new skills or developed existing skills?
3/5
Experience in banking and finance, admin experience & customer service experience
Structure and Support
How well organised/structured is your programme?
3/5
With Santander the structure was great although BPP was lacking a little in this area I think more communication & organisation was needed.
How much support do you receive from your employer?
3/5
A fair amount
How much support do you receive from your training provider when working towards your qualifications?
2/5
Again lacked a little in communication but overall way okay
How well do you feel that your qualification (through your training provider) helps you to perform better in your role?
3/5
It is a sense of achievement to have the qualification and to have now completed the apprenticeship.
Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)
3/5
There is some “HUBS” online now that everyone can contribute to for example a well being hub to support everyone during these difficult times
Recommendations & Advice
Would you recommend Santander to a friend?
No
Why?
The role I’m in I wouldn’t recommend the company themselves I would perhaps recommend as other departments that are not first point of contact seem to have a smoother routine .
What tips or advice would you give to others applying to Santander?
Must have the patience of a saint and be prepared
