personal banker Review

Item: personal banker at Santander
Rating: 3.8
Author: Anonymous

at Santander

Level 3 Apprenticeship

Finance

Maidenhead

Review Submitted: April 2021

Overall Rating

3.8 /5

The Overall Rating is the average of all the ratings given in each category. We take those individual ratings and combine them into one final score!

4.5/5 - Overview of Role

5/5 - Skills Development

3/5 - Structure and Support

Overview of Role

Please give an overview of your role and what this involves on a day-to-day basis:

5/5

I have the ability to be a all rounder in the branch.
i therefore am able to open accounts such as banking, savings, credit cards and give quotations on home insurance
i am also able to service customers with their accounts and do transactions and be able to help them via a different channel too such as the taking calls from the branch which i diverted to us from customer services.

To what extent do you enjoy your programme?

4/5

to a good level as i have found that it has been delayed a little due to covid. however what it has done is made me want to study more, i will miss not doing my apprenticeship

Skills Development

Have you learnt any new skills or developed existing skills?

5/5

100% in my role i have learn to begin doing voice calls from the branch and also learnt another channel which was the text form called chat bot via a laptop and help service the customers.
in terms of the apprenticeship i have learnt to write great pieces of work in detail, i have also managed to learn how to present my work in different forms such as powerpoint. being confident in how i present and express myself in huddles and meetings too.

Structure and Support

How well organised/structured is your programme?

5/5

it was initially very structured but due to the pandemic things got a little set back and i do feel that we need to make things alot clearer in places and give it a better structure. more clearer transparent understanding of what is required from us.

How much support do you receive from your employer?

2/5

could be better as i have had to consistently ask for my time and i do feel that it is not taken seriously by all management. on occasions i have been told that i need to service the customers in branch and apprenticeship comes second although i have pre dedicated a day to do my apprenticeship. maybe allow the students to work from home on that day so that they are not affected

How much support do you receive from your training provider when working towards your qualifications?

5/5

good support, i have called them many times, i have emailed them many times and not once do you feel that you are troubling them

How well do you feel that your qualification (through your training provider) helps you to perform better in your role?

2/5

not sure if the qualification helps in my role as i am yet to see it.. it has certainly helped myself as an individual.... if santander decide to help me now to push myself and extend on my studies further or present me with different roles considering the current situation with covid and redundancies i would be very surprised and grateful