Personal Banker Review
at Santander
Level 2 Apprenticeship
Finance
Sittingbourne
Review Submitted: May 2021
Overall Rating
3.4 /5
The Overall Rating is the average of all the ratings given in each category. We take those individual ratings and combine them into one final score!
2.5/5
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Overview of Role
4/5
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Skills Development
3.2/5
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Structure and Support
Overview of Role
Please give an overview of your role and what this involves on a day-to-day basis:
4/5
Meeting & Greeting customers, carrying out servicing & transactional requests. Account opening for current accounts, credit cards, loans & home insurance. Making referrals to other area's of the business.
Now I am also taking calls from customers routed from our contact centre.
Now I am also taking calls from customers routed from our contact centre.
To what extent do you enjoy your programme?
1/5
I haven't enjoyed the program as it is not what I was lead to believe it to be. It has also been very disjointed with the pandemic causing a lot of uncertainty & unpredictability.
Skills Development
Have you learnt any new skills or developed existing skills?
4/5
I have learned more about the legal & regulatory aspects of banking.
Structure and Support
How well organised/structured is your programme?
4/5
It is really well structured but I missed a lot of webinars due to staff shortage during isolation periods so this has meant that I am continually trying to catch up & understand my next steps
How much support do you receive from your employer?
1/5
This has been a bit sporadic due to all of the challenges faced during the pandemic. The employer does not realise how much work is involved & that the time is needed every week not just when staffing levels permit.
How much support do you receive from your training provider when working towards your qualifications?
4/5
I get positive support & generally a quick response.
How well do you feel that your qualification (through your training provider) helps you to perform better in your role?
4/5
I am more knowledgeable & can share this with my colleagues & customers.
Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)
3/5
Not in the last 18 months due to restrictions & lockdown. However there are lots of ways to connect & share information & experiences.
Recommendations & Advice
Would you recommend Santander to a friend?
Yes
Why?
The people you work with & talk too that also work for Santander are friendly and welcoming.
There are good benefits available.
There are good benefits available.
What tips or advice would you give to others applying to Santander?
To think about when/how you have/can give customer service that is service that is second to none.
