Insurance Practicioner Review

My role as a client service advisor involves day to day servicing of clients, answering questions and queries they have. I am also in contact with insurers on a regular basis, asking them to sign documentation, confirming rates etc. Spreadsheets are a big part of my job, where I will add in values to calculate premiums, make mid terms adjustments to existing assets or adding a new acquisition to the database. I interact with my team on a regular basis to discuss tasks or just catch up! It is a very social job.

The beginning of my program was very well structured. We has a number of days where we had training sessions with various people. We also have monthly catch up with the apprentices and talent acquisition colleagues who overlooked our on boarding process. In addition, we have monthly catch ups with our coach from the training partner. For each of our exams we have had a revision session with an external trainer which I have found very beneficial however it was difficult to get a response from the trainer via email prior and post the training sessions in regards to revision materials that were promised to us - we would get no response or they would be sent after we had sat our exams which were too late

I receive a lot of support from my line manager where it is required. He is always willing to help me where I need it! The HR team are also supportive, I had a few issues with my CII membership before I had even started and they sorted this really quickly! My mentor also supportive and always offers to answer any questions I have in and outside of our meetings - however responses can sometimes be slow. If I need support I can ask my team with ease who will take time to go through bits and pieces. The general attitude towards supporting me is positive all over! Every time i speak to my team they always always offer to help me if I need it.

My mentor has been very supportive since the beginning. Although responses to emails can be a bit slow sometimes, I always receive in depth responses and an offer for more detail if I need it. A mailbox was set up for us to ask questions about content which is separate from our coaches, I sent an email to this mailbox with a question but never got a response.
In my coach meetings my coach is always willing to clarify any questions I have.

My qualification has absolutely helped me perform better in my role. Without studying I would just be processing but studying the subject has helped me understand the processes and procedures and why we are doing it. Not everything I study applies to my job role but the majority of the principles can be linked to my role, such as the main insurance principles.

Yes

The company culture is all about people and Aon United! The job is really social and I don't it difficult to ask for help when I need it! The on boarding process was really smooth and it was updated regularly! It is important to get the work done however Aon believes that the social aspect is also as important especially whilst working at home.