Waitress Review
at Marstons
Level 2 Apprenticeship
Hospitality Management
Derry / Londonderry
Review Submitted: April 2021
Overall Rating
4.1 /5
The Overall Rating is the average of all the ratings given in each category. We take those individual ratings and combine them into one final score!
3.5/5
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Overview of Role
4/5
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Skills Development
3.8/5
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Structure and Support
Overview of Role
Please give an overview of your role and what this involves on a day-to-day basis:
3/5
I take customers orders, deliver their orders to their tables. Greet customers and deliver an excellent service to them! I also polish cutlery and clean and tidy tables.
To what extent do you enjoy your programme?
4/5
I really enjoy my programme, because it is really introduced finding out all the work that goes into a pub, and learning new things about the hospitality industry.
Skills Development
Have you learnt any new skills or developed existing skills?
4/5
Yes, I’ve developed my customer service skills. And I have learnt new skills through working and my apprenticeship, such as all the things behind running a pub, and how to deal with different customers and legislations.
Structure and Support
How well organised/structured is your programme?
5/5
My programme is well organised, we plan a call every month, I get told what I need to complete by that call. And if I need help all I have to do is email them and they will either call me or try to help me through email!
How much support do you receive from your employer?
4/5
A lot, if I need help I will ask them and they will support me. They will always ask me about how my apprenticeship is going and if I need any help with it.
How much support do you receive from your training provider when working towards your qualifications?
5/5
A lot, they are always helping me. When I’m not sure on soemthing they will help me understand more. And they always make sure I’m on target
How well do you feel that your qualification (through your training provider) helps you to perform better in your role?
4/5
Very well, it helps me learn new skills in my job roll, and hope to deal with situations better, and helps me be aware of what situations I could be in.
Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)
1/5
No
Recommendations & Advice
Would you recommend Marstons to a friend?
Yes
Why?
I’ve worked in 2 other pubs before, and it wasn’t managed very well. The staff was rude to one another and it was just not a nice environment to work in. However Marstons is everyone is friendly and we all help and work together.
What tips or advice would you give to others applying to Marstons?
Be yourself, don’t worry it isn’t as scary as you think
