General assistant Review
at Iceland Frozen Foods
Level 3 Apprenticeship
Customer Service
Kent, UK
Review Submitted: April 2021
Overall Rating
4.4 /5
The Overall Rating is the average of all the ratings given in each category. We take those individual ratings and combine them into one final score!
4.5/5
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Overview of Role
4/5
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Skills Development
3.8/5
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Structure and Support
Overview of Role
Please give an overview of your role and what this involves on a day-to-day basis:
5/5
In my store I am a trade team leader and have been for over 6 months now. I normally do the close shifts in which I manage a team to ensure that the store is to a good standard ready for opening in the morning and that all of our backstock is worked properly. I also cash up and lock the store at the end of my shift.
To what extent do you enjoy your programme?
4/5
I do really enjoy the program especially because it has helped me develop myself as a person and has also helped me mature. It has given me confidence through improved social skills to put myself further out there to meet and communicate efficiently with other staff, customers and higher management. I enjoy that I get to learn about how stores like this run and develop which makes me happy that I get to be a part of it.
Skills Development
Have you learnt any new skills or developed existing skills?
4/5
Whilst working in my store I have learnt lots of social skills. It has helped me to come out of my shell and communicate effectively with my staff and customers. I have also learnt about business and how stores run themselves and what is needed to ensure a store is successful.
Structure and Support
How well organised/structured is your programme?
3/5
In my personal experience there was a few technical difficulties and communication errors which has halted my progress at times but I understand these things happen. Other than these errors my joining process was very simple. It is very easy and organised when it comes to finding and doing my work, it is very easy to find and simple to understand.
How much support do you receive from your employer?
4/5
I have lots of support from my employer, from giving me the opportunity to improve my skills and develop myself as a person, to giving me the chance to represent the business. I also have a fantastic team that support me daily and help me to show great standards and to ensure were working efficiently.
How much support do you receive from your training provider when working towards your qualifications?
5/5
I receive lots of great support and information from my training provider. Its great to always have someone you can talk to if you have any questions or if you're in need of any help. They make you feel so comfortable when talking to them and they give great tips and advice to help even more with your development.
How well do you feel that your qualification (through your training provider) helps you to perform better in your role?
4/5
I feel that my qualification helps me a massive amount when it comes to getting the best out of myself when I perform my role. My qualification shows me loads of the insider tips and great information that helps me solidify my knowledge of retail especially when identifying my own leadership role.
Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)
3/5
There are not many physical extra curricular activities to do outside of the work place but there are many social activities and groups that you can get involved in. These groups have loads of people that are ready to help you and answer any questions you might have about anything.
Recommendations & Advice
Would you recommend Iceland Frozen Foods to a friend?
Yes
Why?
Iceland is a great company that gives staff lots of opportunities and help in personal development. Iceland is a very fair company and the their hourly rate is very good. The management teams within Iceland are also very supportive and love to give people the ability to better themselves and create opportunities for them.
What tips or advice would you give to others applying to Iceland Frozen Foods?
I would say to others applying for iceland to be confident and just be yourself. There are so many great people and personalities within the iceland teams, they're so amazing and make you feel so welcome. If you want to better yourself and even move up into management and even further just show everyone that you're willing to go above and beyond, you don't have to be the best or fastest or strongest when you start out Iceland gives you the great support in the right things to help improve your knowledge.
