FOH Staff Review
at Marstons
Level 2 Apprenticeship
Hospitality Management
Doncaster
Review Submitted: April 2021
Overall Rating
5 /5
The Overall Rating is the average of all the ratings given in each category. We take those individual ratings and combine them into one final score!
5/5
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Overview of Role
5/5
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Skills Development
5/5
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Structure and Support
Overview of Role
Please give an overview of your role and what this involves on a day-to-day basis:
5/5
My job on a daily basis is providing guests with excellent service. welcoming them into the buisness , taking drink and food orders and making sure they feel comfortable and appreciated throughout their visit. to ensure repeat buisness. keeping the reastaurant clean and tidy adhereing to health and safty regulations and keeping things legal.
To what extent do you enjoy your programme?
5/5
At first i found the program quite difficult as it was all computer based but after changing my trainer at lifetime to [This section of the comment has been removed by a member of the Higherin Team because it did not meet our site terms and conditions] I found it much better and enjoyed doing the learning as it gives a different insight into various parts of the hospitality industry. I feel the program is up to date and engaging.
Skills Development
Have you learnt any new skills or developed existing skills?
5/5
I have learnt the differences between different wine and how to pair them with different foods. Also learnt how the buisness is structured and why. I am more confident in my knowledge of the different service style that can be used in different parts of the buisness and when it is appropriate to use them.
Structure and Support
How well organised/structured is your programme?
5/5
Very well all meetings are sent in an email to your calander. the different sections are clearly headed and discribed with a check your knowledge section at the end so you can check you have taken it all in . you are given a timeline at the very begining so you know what you are working towards and what pace you should be aiming for.
How much support do you receive from your employer?
5/5
as we have been in lock down due to covid for most of my apprentiship I have been impressed with the support i have recieved if i had any questions or found something difficult to get my head round i felt comfortable getting in touch with both my in house senior team and my lifetime trainer.
How much support do you receive from your training provider when working towards your qualifications?
5/5
My trainer has been fantastic. Whenever I have been unsure about how to approach something or if i havent interpreted a question right she has explained it in an illiminating way. Also if I had any questions i could send an email or facetime and get any help i needed.
How well do you feel that your qualification (through your training provider) helps you to perform better in your role?
5/5
I think having a better understanding of how things work makes me better at my job because i understand better why we do things the way we do and what impact it has on the buisness as a whole and to the environment aswell. the better the knowledge the better the performance.
Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)
5/5
Not on a regular basis we do charity events a few times a year and generaly have a foh vs boh footy mach every year.
Recommendations & Advice
Would you recommend Marstons to a friend?
Yes
Why?
Its a great company that looks after its collegues and give fantastic opertunitys to get ahead if you wish to with its step up program and apprentiships.
What tips or advice would you give to others applying to Marstons?
Be positive and friendly if you come across outgoing you will fit right in. Join in dont be shy let them know if you are looking at a full n carear with marstons as the oppertunitys are huge.
