Front of house waitress Review
at Marstons
Level 2 Apprenticeship
Hospitality Management
East Riding of Yorkshire
Review Submitted: April 2021
Overall Rating
5 /5
The Overall Rating is the average of all the ratings given in each category. We take those individual ratings and combine them into one final score!
5/5
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Overview of Role
5/5
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Skills Development
5/5
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Structure and Support
Overview of Role
Please give an overview of your role and what this involves on a day-to-day basis:
5/5
I greet and meet customers and welcome them to the pub, I then seat them at a table and ask if I can get them anything to drink and whether they would like a menu or not, I then take their order and make sure that they are all satisfied.
To what extent do you enjoy your programme?
5/5
I enjoy my programme a lot as I am learning different things on the daily, I also find it really easy to use and I always make sure that I am writing down notes to help me. My programme gives me all of the information which I need and if not more.
Skills Development
Have you learnt any new skills or developed existing skills?
5/5
I have learnt how to use the tills a lot better as sometimes they can be quite confusing, especially when we get a new menu and we have to try and find the buttons on the tills. I have also learnt how to interact better with customers on a daily basis.
Structure and Support
How well organised/structured is your programme?
5/5
My programme is really well organised and structured as it has everything where I need it to be. For example, if I am struggling on a particular subject I can then go into my programme and easily find that subject to learn. I enjoy using the programme a lot as it helps me.
How much support do you receive from your employer?
5/5
I receive some support from Employer as when I have needed help I always go to them and ask and they are always there to help when needed. They also showed me how I can use ‘MyLife’ better and they always give me the help when it is needed which is great!
How much support do you receive from your training provider when working towards your qualifications?
5/5
I receive a lot of support from my employer, [This section of the comment has been removed by a member of the Higherin Team because it did not meet our site terms and conditions] is extremely helpful and has helped me a lot throughout my apprenticeship program, I did have another employer before [This section of the comment has been removed by a member of the Higherin Team because it did not meet our site terms and conditions] but they wasn’t as helpful. [This section of the comment has been removed by a member of the Higherin Team because it did not meet our site terms and conditions] always explains everything to me in full detail and makes sure that I fully understand before we move onto the next task, her help and support has and is incredible!
How well do you feel that your qualification (through your training provider) helps you to perform better in your role?
5/5
I feel like I am learning new and different things each day which is really good because as well as learning them mentally, I can also use them physically such as in my everyday work life. I am really pleased with how well my qualification is helping me and I am enjoying it a lot.
Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)
5/5
Not at the moment as we have got COVID restrictions in place, however once these are lifted then this may be an option to look into as I would enjoy doing these and I would want to gain the experience and again adapt them into my everyday work life and learn something new.
Recommendations & Advice
Would you recommend Marstons to a friend?
Yes
Why?
Marston’s is a fun and good place to work for! I enjoy the job itself as you get to meet different people each day and new things are always happening! As well as this, Marston’s also offer apprenticeships which I find is really good as not many companies offer these.
What tips or advice would you give to others applying to Marstons?
Make sure that you stand out! A lot of people will apply for the hospitality industry as it is a fun job to work in, especially with Marston’s so make sure you stand out, always go the extra mile, learn new things and definitely have fun once working for them!
