Supervisor Review
at Iceland Frozen Foods
Level 3 Apprenticeship
Customer Service
Hartlepool
Review Submitted: April 2021
Overall Rating
5 /5
The Overall Rating is the average of all the ratings given in each category. We take those individual ratings and combine them into one final score!
5/5
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Overview of Role
5/5
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Skills Development
5/5
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Structure and Support
Overview of Role
Please give an overview of your role and what this involves on a day-to-day basis:
5/5
My role is to ensure shop standards are that which are expected at Iceland and in line with company values. On a day to day basis I am responsible for splitting deliveries, managing inventory, and ensuring that my team are all accomplishing the goals which have been set for them to help the shop
To what extent do you enjoy your programme?
5/5
I enjoy the programme a lot as it allows me to continue doing my job as normal, but helps me to have some context as to why I do the things that I do in my job. It also like that each meeting I can talk about the things I have done in the last month and this helps me to change my actions and improve things for when similar situations arise
Skills Development
Have you learnt any new skills or developed existing skills?
5/5
I have learned how to manage a team more effectively and deal with different types of individuals which is something I was not previously comfortable doing. I have also learned how to manage inventory well and different systems which are required to do this effectively. Also I have been shown the ways in which my actions not only affect my shop by Iceland as a whole and the impact that this can have on the company
Structure and Support
How well organised/structured is your programme?
5/5
The programme is well structured as it is flexible in which topic we discuss each meeting which means that it can be more useful and applied to the things which I am currently working on in the shop that week. It also has a useful website which is clearly laid out as to what you have to complete and the information is easy to access
How much support do you receive from your employer?
5/5
I receive as much support from my employer as I need, which varies on a week to week basis. Some weeks I don’t really need to consult my manager with much, but any time that I do need to there is always time made to make sure that I have any support that I need
How much support do you receive from your training provider when working towards your qualifications?
5/5
Again I receive as much support as I require. Each meeting I am given the chance to ask for any help that I need. I was also given a lot of help towards the beginning of my course with navigating the website and understanding what is expected of me throughout the course
How well do you feel that your qualification (through your training provider) helps you to perform better in your role?
5/5
The content throughout the qualification helps to give context as to why I do the things I do in the shop, and also how I can do things better. This is with a wide range of things, such as managing the team, setting up feature bays, or dealing with customers
Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)
5/5
At the moment there isn’t any events such as this which occur in my workplace. However, this is partly due to the pandemic, and once it is over it is maybe likely that these will be organised and more prevalent, but at the moment it isn’t really a viable option
Recommendations & Advice
Would you recommend Iceland Frozen Foods to a friend?
Yes
Why?
It is a good place to work which allows people to develop if they would like to, and allows for personal development in many different areas. It’s also good pay for the work which is done, and every manager I have worked with in my shop has been very helpful
What tips or advice would you give to others applying to Iceland Frozen Foods?
I would make sure that they are ready for the demands which retail offers, such as the work schedule being more flexible and sometimes starting in the early hours of the morning, and that they want to do it, as if they aren’t interested in good standards and being proud of their shop then it is likely that they won’t enjoy the job
