Customer Service Apprentice Review
at BT Group
Level 3 Apprenticeship
Marketing
Birmingham
Review Submitted: April 2021
Overall Rating
3.5 /5
The Overall Rating is the average of all the ratings given in each category. We take those individual ratings and combine them into one final score!
3/5
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Overview of Role
3/5
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Skills Development
3.6/5
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Structure and Support
Overview of Role
Please give an overview of your role and what this involves on a day-to-day basis:
3/5
We go through different roles, started on call centre, moved to job control and now we're on planning, after the apprenticeship we choose which role we would like to go in depending on our end result
To what extent do you enjoy your programme?
3/5
It's good I just wish it was more based on our actual job role, this would be good if we were customer facing but we aren't
Skills Development
Have you learnt any new skills or developed existing skills?
3/5
I am better at speaking on the phone and know more about customer service
Structure and Support
How well organised/structured is your programme?
3/5
It's okay it's been affected by the pandemic but I wish we got the sheets we need for our end point assessment earlier in the apprenticeship so i know what criteria to work towards
How much support do you receive from your employer?
5/5
My employer is very supportive both personally and on the job, any job support i need is there and if i need any more training on anything and I also recieved therapy through work
How much support do you receive from your training provider when working towards your qualifications?
4/5
They have been very supportive
How well do you feel that your qualification (through your training provider) helps you to perform better in your role?
2/5
I don't feel it does as the apprenticeship is towards a customer facing role as in serving people in a shop whereas we don't speak to external customers anymore and when we did it was over the phone and we weren't selling anything we were just liasing
Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)
4/5
I am the events lead for our team so any events that go ahead happen through me, and we are organising a weekly football match after work, company wise not really any corporate events
Recommendations & Advice
Would you recommend BT Group to a friend?
Yes
Why?
Because they're a good company to work for and wifi isn't going anywhere anytime soon so we have job security, especially working in the fttp sector.
What tips or advice would you give to others applying to BT Group?
Be yourself, you need to be able to work both in a team and on your own, good people skills
