Customer Service Review
at NatWest Group
Level 2 Apprenticeship
Finance
Southend-on-Sea
Review Submitted: April 2021
Overall Rating
3.9 /5
The Overall Rating is the average of all the ratings given in each category. We take those individual ratings and combine them into one final score!
3.5/5
-
Overview of Role
5/5
-
Skills Development
3.6/5
-
Structure and Support
Overview of Role
Please give an overview of your role and what this involves on a day-to-day basis:
4/5
on day to day bases have to help customer with there finances and making sure giving them the right customer service.
To what extent do you enjoy your programme?
3/5
I am very happy with my program because I am learning new things everyday I do believe the lay out of the program can be improved so that we can get more time to do our assignments.
Skills Development
Have you learnt any new skills or developed existing skills?
5/5
I have learnt to be more confidant and have been able to communicate more and building new connection with new people.
Structure and Support
How well organised/structured is your programme?
3/5
The program is well organized it is efficient to get the education done and work at the same time which makes it easy.
How much support do you receive from your employer?
5/5
My employer give me the support when i need it whether it is to complete my course work or to improve myself. get great feedback from my manager in order to me more successful.
How much support do you receive from your training provider when working towards your qualifications?
2/5
when working towards my qualifications I do believe we can get better help and a better layout in order for us to complete our qualifications at times system are not clear on what to do.
How well do you feel that your qualification (through your training provider) helps you to perform better in your role?
4/5
It helps me perform better when I have reviews with my coach when they provide feedback on how i can do better in my role.
Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)
4/5
yes there are great opportunity for me to expand myself and do better in my role for example getting involved in the work place helping new colleagues coming into the business
Recommendations & Advice
Would you recommend NatWest Group to a friend?
Yes
Why?
Because NatWest is very clear with the goals and business help you as a person to do better and improves your skills on daily bases.
What tips or advice would you give to others applying to NatWest Group?
Is to be yourself make sure when you apply that you will be happy in the role and would make a difference in your life.
