Customer Service Apprentice Review
at BT Group
Level 2 Apprenticeship
Business Operations
Birmingham
Review Submitted: April 2021
Overall Rating
3.8 /5
The Overall Rating is the average of all the ratings given in each category. We take those individual ratings and combine them into one final score!
3.5/5
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Overview of Role
4/5
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Skills Development
3.4/5
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Structure and Support
Overview of Role
Please give an overview of your role and what this involves on a day-to-day basis:
4/5
In my Job Control role, I am currently doing order management and making sure that orders are on the right path. I am making sure that ptw forms are sent out and signed, calling customers to confirm appointment dates and escalating orders that havent had any updates for a while etc.
To what extent do you enjoy your programme?
3/5
I do enjoy doing stuff with my team and doing something different every 3 months, but I also think it would be nice if we could do things that we also enjoy as individuals that would allow us to progress further into different parts of the industry.
Skills Development
Have you learnt any new skills or developed existing skills?
4/5
I have learnt customer service skills, being understanding and friendly while talking to customers. I have also developed more confidence skills when it comes to talking to others as I am working with a variety of new people, different backgrounds and age groups.
Structure and Support
How well organised/structured is your programme?
3/5
It is quite structured as we do a different job role every 3 months which ensures us that we can gain new skills while working around the business. Might need to ask a few more questions about what's going on near the end of our apprenticeship though.
How much support do you receive from your employer?
4/5
I receive a good amount of support from my employer. They're understanding and make sure that you do really well within your apprenticeship.
How much support do you receive from your training provider when working towards your qualifications?
4/5
I also receive a good amount of support from my training provider as well. If I need any clarity over something related to my assignments etc, they are able to advise me on what I would need to do next.
How well do you feel that your qualification (through your training provider) helps you to perform better in your role?
4/5
My qualification through my training provider helps me to perform better in my role as there are topics such as continuous improvement which would help me in my role that I had never heard about before. I think doing assignments on things like this or just doing the training courses are very helpful.
Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)
2/5
Because of covid, this hasn't been possible. But I'm hoping when everything eases, we would be able to. We only had one livestream chat but that was about all.
Recommendations & Advice
Would you recommend BT Group to a friend?
Yes
Why?
They give good training plans which are helpful and useful throughout your apprenticeship journey, and are usually quite relevant to the work you are doing as well.
What tips or advice would you give to others applying to BT Group?
Make sure to complete everything to a good standard and make sure that you go through things that you might not understand fully as well.
