Telephony Agent Review
at NatWest Group
Level 2 Apprenticeship
Finance
Trispen Cl, Liverpool L26 7YR, UK
Review Submitted: April 2021
Overall Rating
4 /5
The Overall Rating is the average of all the ratings given in each category. We take those individual ratings and combine them into one final score!
3.5/5
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Overview of Role
4/5
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Skills Development
4/5
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Structure and Support
Overview of Role
Please give an overview of your role and what this involves on a day-to-day basis:
4/5
I am a first point of contact telephony agent for NatWest, RBS and Ulster NI customers. I help them with their queries and day to day banking needs.
To what extent do you enjoy your programme?
3/5
I do enjoy this programme. It can be stressful at times like everything else, but I get the support I need when I need which really helps.
Skills Development
Have you learnt any new skills or developed existing skills?
4/5
I have developed my customer service skills, communication, tenacity and teamwork within this role. I t has also taught me the skills I need to be able to do this role well.
Structure and Support
How well organised/structured is your programme?
4/5
It is very straight forward and easy to follow programme. We are told in advance what is needed and when it is needed by
How much support do you receive from your employer?
5/5
I receive a lot of support from my employer. Any time I need help I know I can get it.
How much support do you receive from your training provider when working towards your qualifications?
4/5
I don't receive as much from them as I do my employer, however whenever I have a query and reach out to them I am always met with helpful and quick responses.
How well do you feel that your qualification (through your training provider) helps you to perform better in your role?
4/5
I wouldn't say this helps me perform better in my role as I mainly have to use my role to perform better in my apprenticeship.
Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)
3/5
There are multiple extra-curricular I can get involved in
Recommendations & Advice
Would you recommend NatWest Group to a friend?
Yes
Why?
I have really enjoyed being employed by NatWest and have found the management and peers nothing but supportive since I began here.
What tips or advice would you give to others applying to NatWest Group?
Make sure you show them you want the job. Make NatWest feel like they need you.
