Duty manager Review
at Iceland Frozen Foods
Level 2 Apprenticeship
Customer Service
Rushden, Northamptonshire
Review Submitted: April 2021
Overall Rating
3.9 /5
The Overall Rating is the average of all the ratings given in each category. We take those individual ratings and combine them into one final score!
4/5
-
Overview of Role
4/5
-
Skills Development
3.2/5
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Structure and Support
Overview of Role
Please give an overview of your role and what this involves on a day-to-day basis:
4/5
My main role as a duty manager is to get the shop ready at the end of the working day ready for opening the following morning. Reducing items and cashing up. I also cover home delivery driving when needed
To what extent do you enjoy your programme?
4/5
I have enjoyed my program a lot as I have learnt and developed my skills and what I can do aswel as my knowledge.
Skills Development
Have you learnt any new skills or developed existing skills?
4/5
Yes I have mainly learnt the legal aspects in more detail as well as learning a lot about why we do things the way we do.
Structure and Support
How well organised/structured is your programme?
3/5
The program has been very well structured and put together. Unfortunately due to COVID it has affected how things have been done and the length of time the course has taken but this was unavoidable
How much support do you receive from your employer?
4/5
Iceland as a whole have not really had much input in my course. My managers have always been very supportive and helped me as and when needed
How much support do you receive from your training provider when working towards your qualifications?
3/5
I have had several different trainers during the course which has been difficult at times keeping up with where I am but all trainers have been very supportive and always there to help and answer any questions when needed.
How well do you feel that your qualification (through your training provider) helps you to perform better in your role?
4/5
I am a lot more knowledgable about the reason as to why we do things and can use my knowledge to help other colleagues in my store.
Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)
2/5
Not at present and this would mainly be due to the current and past restrictions during the COVID pandemic.
Recommendations & Advice
Would you recommend Iceland Frozen Foods to a friend?
Yes
Why?
Iceland is a fantastic company to work for. I have been lucky to progress in my career through Iceland and gain so many new skills and my confidence has increased.
What tips or advice would you give to others applying to Iceland Frozen Foods?
I would say if it seems right for you then go for it and if you are looking to progress in a career then most defiantly apply
