Team leader/general assistant Review
at Iceland Frozen Foods
Level 2 Apprenticeship
Customer Service
Newcastle upon Tyne
Review Submitted: April 2021
Overall Rating
4.8 /5
The Overall Rating is the average of all the ratings given in each category. We take those individual ratings and combine them into one final score!
4.5/5
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Overview of Role
5/5
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Skills Development
4.6/5
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Structure and Support
Overview of Role
Please give an overview of your role and what this involves on a day-to-day basis:
4/5
As a general assistant I complete jobs such as stock replenishment, date checking and sometimes picking. As a team leader I can have jobs such as doing paperwork, answering the phone, dealing with customer feedback and accommodating to staff and customers.
To what extent do you enjoy your programme?
5/5
I really enjoy my programme. It’s been a great opportunity for me to develop and improve my skills. I find it very friendly and a great way to learn new things.
Skills Development
Have you learnt any new skills or developed existing skills?
5/5
I have learnt new skills such as delegating tasks, empowering but also challenging staff and learning to communicate with a team. As existing skills, I have Developed my team work and communication
Structure and Support
How well organised/structured is your programme?
4/5
My programme is very structured and organised. We have allocated times for our meetings and stick with time frames for each area of the programme.
How much support do you receive from your employer?
5/5
From my employer I receive a great a amount of support. We have dedicated times every week where we will sit and go through the sections of the programme to help my understanding.
How much support do you receive from your training provider when working towards your qualifications?
4/5
I recieve a lot of support from my training provider. They allow me to to work independently but also offer me the support if I need it.
How well do you feel that your qualification (through your training provider) helps you to perform better in your role?
5/5
It helps me to perform better in my role because it gives me a much better understanding of what I can do better in my role.
Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)
5/5
We have a talking shop rep who can can plan some fundraising events that me, and other staff, can get involved in.
Recommendations & Advice
Would you recommend Iceland Frozen Foods to a friend?
Yes
Why?
It is a great company with great ethics and core values. As for my store in particular, it’s a great environment to be in.
What tips or advice would you give to others applying to Iceland Frozen Foods?
My tips would be to do a little bit of research about the company ahead of any interviews to allow you to be a standout individual
