Customer Service Review
at BT Group
Level 3 Apprenticeship
Business Operations
West Midlands
Review Submitted: April 2021
Overall Rating
5 /5
The Overall Rating is the average of all the ratings given in each category. We take those individual ratings and combine them into one final score!
5/5
-
Overview of Role
5/5
-
Skills Development
5/5
-
Structure and Support
Overview of Role
Please give an overview of your role and what this involves on a day-to-day basis:
5/5
Giving customer service to service providers and in my new order management role, looking after orders and making sure they remain fluid.
To what extent do you enjoy your programme?
5/5
Highly! Well run programme from Openreach and apprenticeship as a whole.
Skills Development
Have you learnt any new skills or developed existing skills?
5/5
Confidence, overall customer service, knowledge of Openreach and customer service as a whole, how to interact with customers
Structure and Support
How well organised/structured is your programme?
5/5
Very well organised from top to bottom
How much support do you receive from your employer?
5/5
I receive support on a constant basis if I need it
How much support do you receive from your training provider when working towards your qualifications?
5/5
Constant support when needed from my Assessor who is approachable.
How well do you feel that your qualification (through your training provider) helps you to perform better in your role?
5/5
Able to further develp my knowledge around customer service which helps how I portray myself in my job role.
Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)
5/5
We will be having social activities soon and future networking events.
Recommendations & Advice
Would you recommend BT Group to a friend?
Yes
Why?
Well run company with good career avenues to go down in the future
What tips or advice would you give to others applying to BT Group?
Apply and do thorough research which will help in interview.
