Credit Control Customer Associate Review
at Babington
Level 3 Apprenticeship
Finance
Manchester
Review Submitted: April 2021
Overall Rating
3.3 /5
The Overall Rating is the average of all the ratings given in each category. We take those individual ratings and combine them into one final score!
3/5
-
Overview of Role
3/5
-
Skills Development
3/5
-
Structure and Support
Overview of Role
Please give an overview of your role and what this involves on a day-to-day basis:
3/5
Managing and answering queries from customers, the Retail and Commercial Network, Contact Centres, support service teams and insurers. Queries are received via task, email, phone and post.
Provide recommendations, advice and guidance to internal and external contacts within the Swinton network in relation to the core broker system
Provide recommendations, advice and guidance to internal and external contacts within the Swinton network in relation to the core broker system
To what extent do you enjoy your programme?
3/5
I have enjoyed it as it has taught me about alot of different aspects of what makes up customer service
Skills Development
Have you learnt any new skills or developed existing skills?
3/5
yes
Structure and Support
How well organised/structured is your programme?
3/5
It could be better, as half way through the programme the syllabus changed.
How much support do you receive from your employer?
3/5
As much as i needed
How much support do you receive from your training provider when working towards your qualifications?
3/5
as much as i needed
How well do you feel that your qualification (through your training provider) helps you to perform better in your role?
3/5
As I have more knowledge about customer service
Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)
3/5
Yes but virtual
Recommendations & Advice
Would you recommend Babington to a friend?
Yes
Why?
Decent programme to gain an apprenticeship
What tips or advice would you give to others applying to Babington?
Work hard
