Assistant manager Review
at Marstons
Level 3 Apprenticeship
Hospitality Management
Preston
Review Submitted: April 2021
Overall Rating
4.1 /5
The Overall Rating is the average of all the ratings given in each category. We take those individual ratings and combine them into one final score!
4/5
-
Overview of Role
3/5
-
Skills Development
4.2/5
-
Structure and Support
Overview of Role
Please give an overview of your role and what this involves on a day-to-day basis:
4/5
Collaborate In running the business alongside my General Manager and lead in her absence.
Manage the procedures of ordering stock and performing weekly stock counts.
Trained a diverse team daily ensuring they have the support they need.
Perform excellent customer service and building rapport with all customers.
Control labour and budget costs weekly.
Support the event management
COVID-19 trained
Cash handling control
Manage the procedures of ordering stock and performing weekly stock counts.
Trained a diverse team daily ensuring they have the support they need.
Perform excellent customer service and building rapport with all customers.
Control labour and budget costs weekly.
Support the event management
COVID-19 trained
Cash handling control
To what extent do you enjoy your programme?
4/5
Reall enjoyed my course it was very informative and helped me develop my skills in the workplace
Skills Development
Have you learnt any new skills or developed existing skills?
3/5
Complaint handling
Time management
How to use a fake personality
Time management
How to use a fake personality
Structure and Support
How well organised/structured is your programme?
4/5
Really well organised and keep in touch. My course was disrupted by the pandemic and my trainer and rest of the team kept me in touch with what was expected from me and we managed to finish my course whilst in lockdown 3
How much support do you receive from your employer?
5/5
A lot my general manager gave me so much support and allowed me to use a table to study with her around if I was every stuck on a procedure
How much support do you receive from your training provider when working towards your qualifications?
5/5
A lot of support. My trainer was amazing and always offered help where she could
How well do you feel that your qualification (through your training provider) helps you to perform better in your role?
5/5
A lot better. It helped me realise what leadership style I was and how I can get the best from my team
Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)
2/5
No. Some people go out for social drinks when they are off work like
Recommendations & Advice
Would you recommend Marstons to a friend?
Yes
Why?
Worked here for 6 years and it’s been okay. They can look out for you such as holiday pay and some pubs have very flexible hours to fit around yourself
What tips or advice would you give to others applying to Marstons?
Be yourself show them what your made off but your personality is what really counts especially in a serving customers role
