Trainee Engineer Review
at BT Group
Level 2 Apprenticeship
Engineering
Mansfield, Nottinghamshire
Review Submitted: April 2021
Overall Rating
5 /5
The Overall Rating is the average of all the ratings given in each category. We take those individual ratings and combine them into one final score!
5/5
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Overview of Role
5/5
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Skills Development
5/5
-
Structure and Support
Overview of Role
Please give an overview of your role and what this involves on a day-to-day basis:
5/5
I am a trainee engineer providing internet and telephone service to my local region via the copper network. I deal with customers face to face and work on the network at all points.
To what extent do you enjoy your programme?
5/5
I enjoy being hands on and dealing with the customers on a daily basis. I like learning about the network and developing my skills on an ongoing basis.
Skills Development
Have you learnt any new skills or developed existing skills?
5/5
I have learnt many new skills including as this is a trainee role and I have learnt a lot about the copper network but also some of the fibre network. I have developed my customer service skills further as each job is different.
Structure and Support
How well organised/structured is your programme?
5/5
Very well structured and well run by the person that delivered my apprenticeship. She was supportive and informative about all the various steps required and I would highly recommend this programme.
How much support do you receive from your employer?
5/5
Lots of support both in the field and via the phone. Always have people on hand and various training available to improve my skills
How much support do you receive from your training provider when working towards your qualifications?
5/5
Lots of support in all aspects of the qualification. We have different modules which all needed an element of guidance and I was never lost in what was needed.
How well do you feel that your qualification (through your training provider) helps you to perform better in your role?
5/5
I think the training helps to enforce some of the knowledge you have obtained and also helps to show you a structured approach to some of the daily tasks if we did not know them already.
Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)
5/5
There are a few things within the team that I can get involved with but nothing like sports or social events at the current time.
Recommendations & Advice
Would you recommend BT Group to a friend?
Yes
Why?
Because it is a well and long established company and it offers various progression and training developments during careers. It is supportive and informative.
What tips or advice would you give to others applying to BT Group?
Work hard to achieve what is on offer. It is a company you can grow in and develop lots of skills. Listen to the coaching and take in as much as possible from the experienced engineers because it is a complex network and it can be very rewarding.
