Assistant manager Review
at Marstons
Level 3 Apprenticeship
Hospitality Management
Fakenham
Review Submitted: April 2021
Overall Rating
5 /5
The Overall Rating is the average of all the ratings given in each category. We take those individual ratings and combine them into one final score!
5/5
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Overview of Role
5/5
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Skills Development
5/5
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Structure and Support
Overview of Role
Please give an overview of your role and what this involves on a day-to-day basis:
5/5
Looking after customers, taking orders & payments, ensuring the pub is kept clean and safe, looking after the pub, manage staff members and assist general manager. Cash up tills ensure all finances are correct. Ensure paperwork is kept up to date and ensure all stock is in date and correctly dated
To what extent do you enjoy your programme?
5/5
I enjoyed the programme, I feel as though I gained many different types of experience to allow me to be the best I can be at work. I enjoyed the way the apprenticeship was set out and I felt like I got a lot of support in order to complete it
Skills Development
Have you learnt any new skills or developed existing skills?
5/5
I started as a shift leader and the apprenticeship allowed me to develop to profess further on to assistant manager. I have developed my basic waitressing skills and I have been able to learn how to correctly manage my team. I have also learned how to manage different pub finances
Structure and Support
How well organised/structured is your programme?
5/5
The programme was well organised, there was no pressure to complete everything as I had a lot of support. I liked the fact you get face to face support as well as over phone or video call. The work was set out over a doable period of time so there was no pressure
How much support do you receive from your employer?
5/5
I receive lots of support from my employer. Each day we will sit and talk about how the shift went and if there is anything we can improve. If I need anything I always receive the support I need. Extra training is always available if I need it and am always supported
How much support do you receive from your training provider when working towards your qualifications?
5/5
I received a lot of support, if I needed any help or had any concerns I was always offered extra help. My training provider was always available for me whenever I had questions or worries about my qualifications. On top of this my training provider was always willing to show me different ways of doing things
How well do you feel that your qualification (through your training provider) helps you to perform better in your role?
5/5
I feel as though my qualification has really helped, I find that I am more confident in my job role and I am not afraid to ask for help when I need it. It has made me think of ways to work outside the box and am constantly looking for ways to improve the business
Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)
5/5
There are many training opportunities available such as personal licence course, strive for five, personal development, finance management. All of these are available through the company to develop new and existing training developments for all members of staff. It also gives staff a chance to communicate with different staff from pubs
Recommendations & Advice
Would you recommend Marstons to a friend?
Yes
Why?
Marstons are a great company to work for, they strive for the best when it comes to guests. They care about their employees and offer loads of incentives for all members of staff. They have clear visions and strategies in place and they are guest obsessed and constantly striving to provide the best experiences for guests
What tips or advice would you give to others applying to Marstons?
Step out of your comfort zone. Take any training opportunities and use them for your benefit and development. Don’t be afraid to ask for help or to voice new ideas across. Always remember guest is best, use product knowledge to upsell and create the best guest journey you can provide.
