Customer experience leader Review
at McDonald's
Level 2 Apprenticeship
Hospitality Management
London, UK
Review Submitted: April 2021
Overall Rating
4.8 /5
The Overall Rating is the average of all the ratings given in each category. We take those individual ratings and combine them into one final score!
5/5
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Overview of Role
4/5
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Skills Development
4.4/5
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Structure and Support
Overview of Role
Please give an overview of your role and what this involves on a day-to-day basis:
5/5
I make sure every customer is welcomed to the restaurant and treated well according to their needs and expectations. I help them through the menu options available and to place their orders in the digital kiosks. we are also responsible for keeping the store clean and safe according to health and safety regulations.
To what extent do you enjoy your programme?
5/5
honestly, I loved my program since the beginning. My mentor and manager made sure I felt at ease and confortable while at work so I had the opportunity to learn all the different topics I was supposed to while gaining all the experience that I now have which finally made me the professional individual that I am now
Skills Development
Have you learnt any new skills or developed existing skills?
4/5
Working at McDonald's has gave me a lot of new skills that will help me throughout my working and social life. Ford example I use my listening skills to understand better my colleges and the customers, saving a lot of time and making my work more efficient.
Also, my organizational skills have helped me to handle better more tasks and responsibilities with less effort.
Also, my organizational skills have helped me to handle better more tasks and responsibilities with less effort.
Structure and Support
How well organised/structured is your programme?
4/5
Even though my programme went through difficulties because of the Covid 19 pandemic crisis leading to a temporary restaurant closure. Lifetime training effectively reorganized it so that I could continue learning from home and not loose any valuable time. luckily we managed to open again quickly and went through my final assessments online.
How much support do you receive from your employer?
5/5
I sincerely believe that McDonald's is one of the greatest companies to have a great long term career. Here you can start from the very beginning without any previous experience and knowledge working yourself up thanks to its amazing constant learning structure with the help of your colleagues and managers.
How much support do you receive from your training provider when working towards your qualifications?
5/5
my Lifetime trainer and my mentor supported my a lot both from online and in person when I was at the restaurant. they were very patient Nd helpful when I was slow at some areas making sure o got things right. I made a great professional friendship with them that will last for years.
How well do you feel that your qualification (through your training provider) helps you to perform better in your role?
4/5
My qualification has gave me a lot of confidence and experience that makes me carry out my duties professionally and very effectively. I feel that now I can handle more responsibility, I can be a role model for my colleagues and I am a brand ambassador for McDonald's and for the hospitality.
Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)
4/5
At McDonald's we have many extra curricular activities to get involved like a very competitive football team every year, the Ronald McDonald House charity which helps a lot of young people. litter collection every night and we also get to have a Christmas party were we can meet all the crew members from other stores.
Recommendations & Advice
Would you recommend McDonald's to a friend?
Yes
Why?
McDonald's has honestly been like a second family to me. There I have met the most diverse and wonderful people one could ever imagine. they have taken me and made me who I am today. a professional and passionate hard working individual that takes pride in what he does by helping others.
What tips or advice would you give to others applying to McDonald's?
I would advise them to never give up, to always follow their heart and to have a long term approach in life which in return will give them a great career and lots of future opportunities in one of the greatest restaurant company in the world. applying to McDonald's is the beginning of a life journey
