Customer assistant Review
at Iceland Frozen Foods
Level 2 Apprenticeship
Customer Service
Southampton
Review Submitted: April 2021
Overall Rating
2.9 /5
The Overall Rating is the average of all the ratings given in each category. We take those individual ratings and combine them into one final score!
2.5/5
-
Overview of Role
3/5
-
Skills Development
2.6/5
-
Structure and Support
Overview of Role
Please give an overview of your role and what this involves on a day-to-day basis:
3/5
Helping with any queries customers may have and delivering good customer service
To what extent do you enjoy your programme?
2/5
I think it is good to keep me occupied whilst working and learning
Skills Development
Have you learnt any new skills or developed existing skills?
3/5
Communication skills
Personal skills
Customer service
Personal skills
Customer service
Structure and Support
How well organised/structured is your programme?
4/5
It is always well structured
How much support do you receive from your employer?
3/5
I receive good support as on the same programme
How much support do you receive from your training provider when working towards your qualifications?
2/5
Always lots of support from all involved
How well do you feel that your qualification (through your training provider) helps you to perform better in your role?
3/5
I think it has made me realise what I am good at and what I need to work on
Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)
1/5
No
Recommendations & Advice
Would you recommend Iceland Frozen Foods to a friend?
Yes
Why?
Family type feel to the company
What tips or advice would you give to others applying to Iceland Frozen Foods?
If you’re friendly enough and a positive person you’ll fit in just fine
