Customer Success Assistant Review

Item: Customer Success Assistant at ProspectSoft Ltd
Rating: 4.7
Author: Anonymous

at ProspectSoft Ltd

Placement (10 Months+)

Customer Service

Oxford

Review Submitted: August 2021

Overall Rating

4.7 /5

The Overall Rating is the average of all the ratings given in each category. We take those individual ratings and combine them into one final score!

5/5 - Overview of Role

4.8/5 - Skills Development

5/5 - Support and Guidance

4.8/5 - Company Culture

4.5/5 - Overall Experience

4/5 - Future Career Prospects

Overview of Role

Please give an overview of your role and what this involves on a day-to-day basis.

As a Customer Success Assistant I managed various projects and interacted with customers on a daily basis. I built customer rapport and gained extensive knowledge in business processes.

Were you given much responsibility during your placement / internship?

Yes, I was given a lot of responsibility by taking parts in meetings with customers, updating their database, solving customers’issues, analysing their data, etc.

Please rate how meaningful the work you were doing was

5/5

Skills Development

Have you learnt any new skills, or developed your existing skills?

I have enhanced and developed multiple skills. These include communication and listening to fulfil customers’ need and ensure they are happy with our service. Problem solving to help customers with any issues and offer them the most suitable solutions. Team work, my colleagues were very supportive and gave me the best advice when I asked for help.

How would you rate the training provided during your experience?

4/5

How would you rate your development of industry-specific skills during the experience?

5/5

How would you rate your development of personal / soft skills during the experience?

5/5

Please rate how these skills have helped you in your career development

5/5

Support and Guidance

How much support and guidance did you receive during your placement / internship?

I’ve received support from my team throughout the whole placement journey. They‘ve guided me whenever I had a query, or needed help with any project. They’ve been very flexible and easy to reach out. I can definitely count on them!

How would you rate the support and guidance from your line manager?

5/5

How would you rate the support and guidance from the wider team?

5/5

Company Culture

What was the company culture and general atmosphere like?

The company culture and atmospehere is very friendly, engaging and collaborative. They are invested in giving you the best experience, where you’ll be encouareged to work hard and explore full potential of your skills.

How would you rate the inclusiveness of the culture?

5/5

How would you rate the social opportunities?

4/5

How would you rate the diversity initiatives?

5/5

How would you rate the charity, sustainability and corporate social responsibility (CSR) initiatives?

5/5

Overall Experience

To what extent did you enjoy your placement / internship?

I really enjoyed my placement. It has been a unique experience where I have learnt about the work environment, improve my strengths, decrease my weaknesses and made new friends!