Service Centre Technician Review

Item: Service Centre Technician at ProspectSoft Ltd
Rating: 3.8
Author: Anonymous

at ProspectSoft Ltd

Placement (10 Months+)

Customer Service

StokenChurch

Review Submitted: August 2021

Overall Rating

3.8 /5

The Overall Rating is the average of all the ratings given in each category. We take those individual ratings and combine them into one final score!

4/5 - Overview of Role

4/5 - Skills Development

4/5 - Support and Guidance

3.8/5 - Company Culture

3.5/5 - Overall Experience

3/5 - Future Career Prospects

Overview of Role

Please give an overview of your role and what this involves on a day-to-day basis.

I provided First line support to our Customers which meant taking calls, going through our first-line pool. Mainly being the first point of contact for any CRM-related query that a customer might have.

Were you given much responsibility during your placement / internship?

very early on during our placement, we were trusted to handle our workload on our own but always with a safety net to fall to with the support from other members of the team to help us whenever we got stuck on anything.

Please rate how meaningful the work you were doing was

4/5

Skills Development

Have you learnt any new skills, or developed your existing skills?

A lot. during my Placement here at ProspectSoft I believe I have grown a lot professionally and personally as I have taken on new skills whether they were related to IT Job I was doing or better handling of situation that I was put into

How would you rate the training provided during your experience?

4/5

How would you rate your development of industry-specific skills during the experience?

4/5

How would you rate your development of personal / soft skills during the experience?

4/5

Please rate how these skills have helped you in your career development

4/5

Support and Guidance

How much support and guidance did you receive during your placement / internship?

The majority of our placement was done off-site due to the pandemic but even with not being on-site we were supported by the whole as everyone was just a call/message away to help.

How would you rate the support and guidance from your line manager?

4/5

How would you rate the support and guidance from the wider team?

4/5

Company Culture

What was the company culture and general atmosphere like?

Very Friendly, everyone was happy to help with things when needed and even with us staying far apart we still had virtual events every too often to bring the company together.

How would you rate the inclusiveness of the culture?

4/5

How would you rate the social opportunities?

4/5

How would you rate the diversity initiatives?

3/5

How would you rate the charity, sustainability and corporate social responsibility (CSR) initiatives?

4/5

Overall Experience

To what extent did you enjoy your placement / internship?

Aside from the thing that was beyond our control the whole of placement just felt like it flew by, It feels like just yesterday we were being trained but now we are coming to a close, which just mainly indicates the work environment and support in the placement itself.