Senior Customer Operations Assistant Review
at Lloyds Banking Group
Level 3 Apprenticeship
Finance
Birmingham
Review Submitted: March 2021
Overall Rating
4.8 /5
The Overall Rating is the average of all the ratings given in each category. We take those individual ratings and combine them into one final score!
5/5
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Overview of Role
5/5
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Skills Development
4.6/5
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Structure and Support
Overview of Role
Please give an overview of your role and what this involves on a day-to-day basis:
5/5
In my role i work in the onboarding team. My team open various accounts and products. I have involvement with all four areas of our team: Currency, Account openers, Implementation managers and SME. The tasks range from primary and secondary accounts to interest/statements to BACS to Client Monies.
I also help the team with lots of project tasks. Including risk, improvement of processes and data collection.
I also help the team with lots of project tasks. Including risk, improvement of processes and data collection.
To what extent do you enjoy your programme?
5/5
I really enjoy the variety and the effort my management team make to give me exposure and develop myself. I have learnt a lot already only 5 months in.
I have the opportunity to influence and direct my learning and skills development.
It was completely different to what I expected. But in a positive way.
I have the opportunity to influence and direct my learning and skills development.
It was completely different to what I expected. But in a positive way.
Skills Development
Have you learnt any new skills or developed existing skills?
5/5
I have developed many skills on my apprenticeship including:
Confidence, Presentation, Data collection, Analytical, risk management, Attention to detail, Communication written and verbal, Problem solving, Teamwork, Research, Independence, Organisation, Time management, Management of my own learning and development, Commercial awareness, Stress management, Resilience, Customer service, Ability to work under pressure.
Confidence, Presentation, Data collection, Analytical, risk management, Attention to detail, Communication written and verbal, Problem solving, Teamwork, Research, Independence, Organisation, Time management, Management of my own learning and development, Commercial awareness, Stress management, Resilience, Customer service, Ability to work under pressure.
Structure and Support
How well organised/structured is your programme?
5/5
My programme from the apprentice learning side is well structured/ organised into months. Each month I have specific learning to do and submit.
On my work side my team and management are very supportive and helpful making sure i can gain the skills i need and get my allocated apprentice time.
On my work side my team and management are very supportive and helpful making sure i can gain the skills i need and get my allocated apprentice time.
How much support do you receive from your employer?
5/5
My employer is very supportive. I can easily approach my manager or any of my team for support. Whether this be for my apprentice task or to learn or develop skills. There isnt a person in my team i feel wouldnt support me!
I am given independence though to manage myself and my tasks.
I am given independence though to manage myself and my tasks.
How much support do you receive from your training provider when working towards your qualifications?
5/5
My training provider has a catch up with me every couple of months to review my progress in a review.
Other than this i am left to work independently. However i can email my coach whenever i need to to ask questions. I also receive feedback on all my submissions.
Other than this i am left to work independently. However i can email my coach whenever i need to to ask questions. I also receive feedback on all my submissions.
How well do you feel that your qualification (through your training provider) helps you to perform better in your role?
5/5
i feel it gives me a wider understanding of the market and allows me to develop skills and capabilities much faster than if i wasnt on the scheme. It also gives me more exposure to different tasks/ areas. I feel understanding more than just your teams part of the bank helps you be more empathetic/ knowledgeable.
This will help me preform better in my role as i can consider external fators.
This will help me preform better in my role as i can consider external fators.
Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)
3/5
we have had a Christmas do on teams! i also believe before lockdown there were more social events. Unfortunately due to current lockdown restrictions things have been limited and i feel i haven't been able to be part of this side of my team in the same way. However it is no ones fault.
Recommendations & Advice
Would you recommend Lloyds Banking Group to a friend?
Yes
Why?
because the opportunities the company offers are really good. Also everyone i have worked with have been friendly, helpful and supportive. The environment you work in makes you feel safe and feel supported. Everyone works as a team and help each other's success. There are also so many things to learn and so many teams/job opportunities to explore! Wide variety of experience.
What tips or advice would you give to others applying to Lloyds Banking Group?
They offer you amazing opportunities you just have to look for them and not be afraid to ask. It wont be handed to you on a plate but everyone will support you if you want something and are actively trying.
You have to want to be part of a team! We all work and support each other!
You have to want to be part of a team! We all work and support each other!
