Value Delivery Specialist Review
at E.ON UK
Level 3 Apprenticeship
Business Operations, Customer Service
Bolton, UK
Review Submitted: March 2021
Overall Rating
4.2 /5
The Overall Rating is the average of all the ratings given in each category. We take those individual ratings and combine them into one final score!
4/5
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Overview of Role
5/5
-
Skills Development
3.6/5
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Structure and Support
Overview of Role
Please give an overview of your role and what this involves on a day-to-day basis:
4/5
I work within an agile delivery team, project managing new releases into our customer operations team. Delivering change to front line advisors based on review of performance for frequent callers. I lead a team of value delivery support and agents who are part of our squad in delivering change. I manage risks, measures and any day to day incident direction.
To what extent do you enjoy your programme?
4/5
I am enjoying this programme and my employer has been very supportive towards my time completing the apprenticeship. My tutor has regular check ins with me and has experience in project management so his knowledge and experience has been useful. I think the pandemic came just as we was getting started so perhaps the experience isnt quite as planned but everyone has adapted well to make sure it still works.
Skills Development
Have you learnt any new skills or developed existing skills?
5/5
Yes, lots of new skills developed with budgeting during project management. I have also learnt the importance of documenting risks and making sure there are actions assigned to these, particularly when managing incidents. I have learnt about how reporting can be crticial to performance reviews and the importance of governance has been highlighted to me during this apprenticeship.
Structure and Support
How well organised/structured is your programme?
4/5
Very well organised and structured. I like how the webinars/training days were built up front and planned in advance. So when I was working the online modules they followed on and made complete sense. The approach and adaptability of Babington following the restriction announcements was excellent and well thought through.
How much support do you receive from your employer?
4/5
My employer is supportive of the apprenticeship. My manager joins in with some of my reviews and supports me taking the time off. My only critism is that considering the volume of people completing this, there doesnt seem to have been forward planning of this time in the long term plans.
How much support do you receive from your training provider when working towards your qualifications?
5/5
Lots and lots, I really liked the training days and I would like their to have been more and it ensures dedicated focus to the programme. I like how the modules are aligned online so when I was completed the modules online it followed on from the work during the workshop.
How well do you feel that your qualification (through your training provider) helps you to perform better in your role?
4/5
I feel that this qualification helps me to understand more of the detail behind the planning of project management. It helps me to understand why it's important to document risks and assign actions, why governance is important. The qualification is particuarly important for job applications in the future years.
Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)
1/5
Prior to the pandemic and restrictions in work there would be opportunity to engage in social actvities. We have during the time of lockdown had after work engagements but the attendance is hit and miss. I think there was opportunity to create a social connection with the apprenticeship that was missed.
Recommendations & Advice
Would you recommend E.ON UK to a friend?
Yes
Why?
EON have always been a good employer to me in 17 years. I been able to progress and grow throughout my time and they've supported me through some extremely difficult home situations. There are times where they could have done better and I've been able to explain this.
What tips or advice would you give to others applying to E.ON UK?
The tips I would give is to be yourself, working with customers and energy isnt the easiest, we're often seen as the bad guys. Conversations can be challenging and complex. Understand your customer, always. Learn about energy and future plans for energy. I'd also encourage that explore the alternative solutions we offer.
