General Manager Review
at Mitchells and Butlers
Higher Level Apprenticeship
Hospitality Management
Bristol
Review Submitted: March 2021
Overall Rating
5 /5
The Overall Rating is the average of all the ratings given in each category. We take those individual ratings and combine them into one final score!
5/5
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Overview of Role
5/5
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Skills Development
5/5
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Structure and Support
Overview of Role
Please give an overview of your role and what this involves on a day-to-day basis:
5/5
I am employed as General Manager at The Turnpike Bristol, one of the Sizzling Pubs. My responsibility is to look after every aspect of the business (such as inventory, staff, money, profit and loss, recruitment, training etc.). I am also involved in staff training and looking after booking system for every pub in our district.
To what extent do you enjoy your programme?
5/5
I enjoy my apprenticeship programme very much because it give me opportunity to learn new skills and develop ones I already achieved. My Regional Trainer is very knowledgeable so thanks to him I have widened my knowledge. Discussions with him gave me more experience in line with speaking with people I may not know very well.
Skills Development
Have you learnt any new skills or developed existing skills?
5/5
Yes, since I have started working for Mitchell’s and Butlers I have developed my skills achieved in college (back in Poland) where I have learned how to be a chef and bartender. I have also learned new skills such as recruitment, dealing with difficult situations and I have been trained how to look after our booking system.
Structure and Support
How well organised/structured is your programme?
5/5
I think programme is structured very well, because apart of basic information you can wider your knowledge by digging deeper and by speaking with Regional Trainer. I also think that BKSB programme, to achieve good results in math and English, is very well organised because it is giving you opportunity to learn in your own peace and you can have webinars if you have any problems.
How much support do you receive from your employer?
5/5
Mitchell’s and Butlers giving me as much support as I need, starting from hours needed to complete my programme and finishing on giving loads informations through our systems and knowledge of our colleagues. Lorraine from RSC is always very helpful to answer all the questions and book Team Members who want to join apprenticeship programme.
How much support do you receive from your training provider when working towards your qualifications?
5/5
I receive all I could ask for. Regular meetings or phone calls with my Regional trainer (meetings prior to lockdown), programme learning system, BKSB system and online lessons to help me prepare to take my maths and English exams. And what’s the most important for me a sometimes needed push from my Regional Trainer when I loose drive (it happened couple times during lockdown).
How well do you feel that your qualification (through your training provider) helps you to perform better in your role?
5/5
I think that training provided through Lifetime already helped me achieve more than I have ever imagined. After couple months in programme I have widened my knowledge (and showed how to use it) enough for me to get promotion from Assistant Manager to General Manager. Programme helped me a lot. Starting from SMART goals which I’m on a good route to achieve them all.
Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)
5/5
There is a lot going on in Mitchell’s and Butlers. Company looking after us the best as they can. They organising for us brand competitions, team nights out. What is the most important for me and my team Mitchell’s and Butlers looking after our well-being now during lockdown. Brands organised for us online competition for Sizzling Pet Mascot and we all walked with Strava to go around all our brand pubs.
Recommendations & Advice
Would you recommend Mitchells and Butlers to a friend?
Yes
Why?
The best company I have ever worked for. Guest and employee orientated. I can always count on help hand either from my Regional Business Manager, Retail Support Centre or from my colleagues. We are all one big family and I would recommend Mitchell’s and Buttler as the best company to work for.
What tips or advice would you give to others applying to Mitchells and Butlers?
Be patient, engaged, show what you want to achieve. Have your SMART goals. Everyone in this company will help you to get where you want to be. You can be like me start as Assistant Manager and in less than a year become General Manager - obviously it will happen when you show that you want to progress and when you actually work hard for it ! Good luck !!
