GTO UK Customer Administrator Apprentice Review
at Computacenter
Level 3 Apprenticeship
Business Operations
Hatfield, Hertfordshire
Review Submitted: February 2021
Overall Rating
5 /5
The Overall Rating is the average of all the ratings given in each category. We take those individual ratings and combine them into one final score!
5/5
-
Overview of Role
5/5
-
Skills Development
5/5
-
Structure and Support
Overview of Role
Please give an overview of your role and what this involves on a day-to-day basis:
5/5
• Undertaking apprenticeship programme training and updating portfolio of evidence on a regular basis
• Efficient, prompt and accurate standard order entry and in accordance with Customer specific Service Level Agreements (SLAs) and requirements as documented in the Customer Knowledge Database
• Processing of sales orders in line with process specification and requirements utilising a variety of system tools.
• Checking purchase orders to ensure all details are correct
• Liaising with Purchasing, Sales Order Management and Customer Management where required
• Liaising with internal service providers to obtain information relating to sales order processing
• Enable high customer satisfaction through effective (first time right) and efficient processing of orders
• Processing returns in accordance with SLA
• Resolving standard order and invoices queries (as received) promptly
• Developing a good understanding of IT systems used.
• Due Date Management – Responsible for updating due dates in CC SAP system and ongoing management
• Delivery Discrepancies & AP invoice management – processing of delivery and invoice discrepancies to ensure timely resolution
• Direct Delivery Booking In – Booking in of Direct Deliveries based on AP triggers
• Undertaking relevant training courses
• Efficient, prompt and accurate standard order entry and in accordance with Customer specific Service Level Agreements (SLAs) and requirements as documented in the Customer Knowledge Database
• Processing of sales orders in line with process specification and requirements utilising a variety of system tools.
• Checking purchase orders to ensure all details are correct
• Liaising with Purchasing, Sales Order Management and Customer Management where required
• Liaising with internal service providers to obtain information relating to sales order processing
• Enable high customer satisfaction through effective (first time right) and efficient processing of orders
• Processing returns in accordance with SLA
• Resolving standard order and invoices queries (as received) promptly
• Developing a good understanding of IT systems used.
• Due Date Management – Responsible for updating due dates in CC SAP system and ongoing management
• Delivery Discrepancies & AP invoice management – processing of delivery and invoice discrepancies to ensure timely resolution
• Direct Delivery Booking In – Booking in of Direct Deliveries based on AP triggers
• Undertaking relevant training courses
To what extent do you enjoy your programme?
5/5
Its the best programme i have ever been on
Skills Development
Have you learnt any new skills or developed existing skills?
5/5
i have learnt many skills
Structure and Support
How well organised/structured is your programme?
5/5
Very well structured
How much support do you receive from your employer?
5/5
full support from all round the business and the apprenticeship team
How much support do you receive from your training provider when working towards your qualifications?
5/5
once a month review but message my skills coach whenever and usually replies by the next day
How well do you feel that your qualification (through your training provider) helps you to perform better in your role?
5/5
Makes me more of a structured outgoing individual
Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)
5/5
Alot of activities from social to network
Recommendations & Advice
Would you recommend Computacenter to a friend?
Yes
Why?
Everyone at computacenter is so friendly and so structured. Everyone wants to help everyone
What tips or advice would you give to others applying to Computacenter?
BE THE BEST/YOURSELF!!
