GTO UK Apprentice Customer Administrator Review

Item: GTO UK Apprentice Customer Administrator at Computacenter
Rating: 4.4
Author: Anonymous

at Computacenter

Level 3 Apprenticeship

Business Operations

Hatfield, Hertfordshire

Review Submitted: February 2021

Overall Rating

4.4 /5

The Overall Rating is the average of all the ratings given in each category. We take those individual ratings and combine them into one final score!

4/5 - Overview of Role

4/5 - Skills Development

4/5 - Structure and Support

Overview of Role

Please give an overview of your role and what this involves on a day-to-day basis:

4/5

I haven't yet began my role properly as I am currently in training but I will be responsible for updating due dates in CC SAP system and ongoing management, processing delivery and invoice discrepancies to ensure timely resolutions, enabling high customer satisfaction through effective (first time right) and efficient processing of orders, alongside undertaking apprenticeship programme training and updating my portfolio of evidence on a regular basis.

To what extent do you enjoy your programme?

4/5

Although I haven't been at Computacenter for that long, I am really enjoying my time here. We are always kept busy with things to do but not overloaded, which makes the days go fast! The people are also really nice and I have felt very supported throughout.

Skills Development

Have you learnt any new skills or developed existing skills?

4/5

I have developed my skills of communication, teamwork, confidence, time management and organisation. I have also developed newer skills such as presentation skills.

Structure and Support

How well organised/structured is your programme?

4/5

My programme is very well organised and structured. I always have tasks to be getting on with but never feel overwhelmed with everything. I also always have gaps in between my meetings at the moment which helps me to process the information I learn better.

How much support do you receive from your employer?

4/5

I receive lots of support from my employer and have regular one to one meetings with my manager where we discuss how I am settling in, within the company and my team.

How much support do you receive from your training provider when working towards your qualifications?

4/5

I receive lots of support and have meeting with my tutor roughly every 4 weeks to discuss my progress and receive any feedback from my assignments. I have one day each week that is strictly for my apprenticeship and working towards getting my qualification, which allows me to do all my work easily.

How well do you feel that your qualification (through your training provider) helps you to perform better in your role?

4/5

As I am a new starter, I haven't done much for my apprenticeship nor have I started my role properly yet. However, I have done work on things such as a personal development plan within my qualification, which will help me to progress well within my role and I know what skills I need to work on and ways to do so.

Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)

4/5

There is a community especially for younger people, called Fresh Minds, to ensure they have a voice within the company. This helps me to connect with other people from all around the business and also helps to develop my knowledge of the company.