GTO UK Apprentice Customer Administrator Review
at Computacenter
Level 3 Apprenticeship
Business Operations
Hatfield, Hertfordshire
Review Submitted: February 2021
Overall Rating
4.9 /5
The Overall Rating is the average of all the ratings given in each category. We take those individual ratings and combine them into one final score!
5/5
-
Overview of Role
5/5
-
Skills Development
4.8/5
-
Structure and Support
Overview of Role
Please give an overview of your role and what this involves on a day-to-day basis:
5/5
• Undertaking apprenticeship programme training
• Processing of sales orders in line with process specification and requirements utilising a variety of system tools.
• Enable high customer satisfaction through effective (first time right) and efficient processing of orders
• Resolving standard order and invoices queries (as received) promptly
• Due Date Management – Responsible for updating due dates in CC SAP system and ongoing management
• Developing a good understanding of IT systems used
• Processing of sales orders in line with process specification and requirements utilising a variety of system tools.
• Enable high customer satisfaction through effective (first time right) and efficient processing of orders
• Resolving standard order and invoices queries (as received) promptly
• Due Date Management – Responsible for updating due dates in CC SAP system and ongoing management
• Developing a good understanding of IT systems used
To what extent do you enjoy your programme?
5/5
I very much enjoy my programme and i feel very well supported by my peers and my manager.
Skills Development
Have you learnt any new skills or developed existing skills?
5/5
Improved my IT skills, developed my presentation and interview skills. Learnt the importance of having good business etiquette.
Structure and Support
How well organised/structured is your programme?
5/5
Very well organised, although it is all on teams it is very well thought out and we have a good mixture of independent and team work.
How much support do you receive from your employer?
5/5
More than we could ever wish for! Very supportive and helps us with any issues we have.
How much support do you receive from your training provider when working towards your qualifications?
4/5
We receive as much support as we ask for and we are able to contact them whenever we need them.
How well do you feel that your qualification (through your training provider) helps you to perform better in your role?
5/5
Our qualification gives us the business knowledge we need to think with a business brain when we are carrying out our job role.
Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)
5/5
I know outside of COVID times there are a lot of activities, however at the moment i am only involved in the Fresh Minds programme that provides us with lots of virtual social activities.
Recommendations & Advice
Would you recommend Computacenter to a friend?
Yes
Why?
They care so much about their employees and they make you feel very valued.
What tips or advice would you give to others applying to Computacenter?
Be yourself and don't pretend to be someone you aren't.
