GTO Customer Administrator Apprentice Review
at Computacenter
Level 3 Apprenticeship
Business Operations
Welwyn Garden City
Review Submitted: February 2021
Overall Rating
4.9 /5
The Overall Rating is the average of all the ratings given in each category. We take those individual ratings and combine them into one final score!
5/5
-
Overview of Role
5/5
-
Skills Development
4.6/5
-
Structure and Support
Overview of Role
Please give an overview of your role and what this involves on a day-to-day basis:
5/5
• Undertaking apprenticeship programme training and updating portfolio of evidence on a regular basis
• Efficient, prompt and accurate standard order entry and in accordance with Customer specific Service Level Agreements (SLAs) and requirements as documented in the Customer Knowledge Database
• Processing of sales orders in line with process specification and requirements utilising a variety of system tools.
• Checking purchase orders to ensure all details are correct
• Liaising with Purchasing, Sales Order Management and Customer Management where required
• Liaising with internal service providers to obtain information relating to sales order processing
• Enable high customer satisfaction through effective (first time right) and efficient processing of orders
• Processing returns in accordance with SLA
• Resolving standard order and invoices queries (as received) promptly
• Developing a good understanding of IT systems used.
• Due Date Management – Responsible for updating due dates in CC SAP system and ongoing management
• Delivery Discrepancies & AP invoice management – processing of delivery and invoice discrepancies to ensure timely resolution
• Direct Delivery Booking In – Booking in of Direct Deliveries based on AP triggers
• Undertaking relevant training courses
• Efficient, prompt and accurate standard order entry and in accordance with Customer specific Service Level Agreements (SLAs) and requirements as documented in the Customer Knowledge Database
• Processing of sales orders in line with process specification and requirements utilising a variety of system tools.
• Checking purchase orders to ensure all details are correct
• Liaising with Purchasing, Sales Order Management and Customer Management where required
• Liaising with internal service providers to obtain information relating to sales order processing
• Enable high customer satisfaction through effective (first time right) and efficient processing of orders
• Processing returns in accordance with SLA
• Resolving standard order and invoices queries (as received) promptly
• Developing a good understanding of IT systems used.
• Due Date Management – Responsible for updating due dates in CC SAP system and ongoing management
• Delivery Discrepancies & AP invoice management – processing of delivery and invoice discrepancies to ensure timely resolution
• Direct Delivery Booking In – Booking in of Direct Deliveries based on AP triggers
• Undertaking relevant training courses
To what extent do you enjoy your programme?
5/5
I enjoy my programme a lot, especially as I am within a great group of people who are learning and working alongside me.
Skills Development
Have you learnt any new skills or developed existing skills?
5/5
I have learnt and developed my skills on:
Excel
LinkedIn
OneCC and other company tools and programmes
My babington course and training
Word
PowerPoint
Presentation skills and communication
Interview skills
Excel
OneCC and other company tools and programmes
My babington course and training
Word
PowerPoint
Presentation skills and communication
Interview skills
Structure and Support
How well organised/structured is your programme?
5/5
I believe my programme is well structured and very organised, as I was given information on how the apprenticeship process works.
How much support do you receive from your employer?
5/5
I feel that I get the full support that I need and I know that I have a large range of people who I can go to for help and support, along with the great well being resources that ComputaCenter provide.
How much support do you receive from your training provider when working towards your qualifications?
4/5
We have currently had one or two sessions with our training provider, however we already have more that are booked in and know that we will get support and help in the future. As I am fairly new to the programme, it has only been recently that I have been introduced to my training provider.
How well do you feel that your qualification (through your training provider) helps you to perform better in your role?
4/5
My qualifications will go towards both my maths and english, along with my overall understanding of the business and how it works. I feel so far that our training has been very relevant and will definitely benefit us when doing our role.
Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)
5/5
There are several different activities which I know I can be involved in and I have already signed up for several at this time. Moving forwards, I plan on doing these often and we have spoken to the coordinators of these events and how we can take part in them.
Recommendations & Advice
Would you recommend Computacenter to a friend?
Yes
Why?
I feel that Computacenter has a great community of people, is very centred on the wellbeing of both their customers and staff and I feel that it is a great place to work. Not only this, but the overall success of Computacenter means that it has become a large company within the last several years and is constantly expanding and improving.
What tips or advice would you give to others applying to Computacenter?
When applying for my Computacenter role I felt I may be underqualified for the position and would find it hard, however upon receiving the role and getting into my training I have found that Computacenter has made it incredibly easy to settle in and learn on the job so that I am not overwhelmed or confused by my work. I also know that there are people I can look to for support and this definitely helps.
