group technology operations customer administrator Review
at Computacenter
Level 3 Apprenticeship
Business Operations
Hertfordshire
Review Submitted: February 2021
Overall Rating
4.7 /5
The Overall Rating is the average of all the ratings given in each category. We take those individual ratings and combine them into one final score!
5/5
-
Overview of Role
5/5
-
Skills Development
4.4/5
-
Structure and Support
Overview of Role
Please give an overview of your role and what this involves on a day-to-day basis:
5/5
•Undertaking apprenticeship programme training and updating portfolio of evidence on a regular basis
•processing of delivery and invoice discrepancies to ensure timely resolution
•Efficient, prompt and accurate standard order entry and in accordance with Customer specific Service Level Agreements (SLAs) and requirements as documented in the Customer Knowledge Database
•Due Date Management – Responsible for updating due dates in CC SAP system and ongoing management
•Enable high customer satisfaction through effective (first time right) and efficient processing of orders
•processing of delivery and invoice discrepancies to ensure timely resolution
•Efficient, prompt and accurate standard order entry and in accordance with Customer specific Service Level Agreements (SLAs) and requirements as documented in the Customer Knowledge Database
•Due Date Management – Responsible for updating due dates in CC SAP system and ongoing management
•Enable high customer satisfaction through effective (first time right) and efficient processing of orders
To what extent do you enjoy your programme?
5/5
Skills Development
Have you learnt any new skills or developed existing skills?
5/5
have developed skills on IT sytems that we are going to need to use and have learnt about customer service skills
Structure and Support
How well organised/structured is your programme?
4/5
How much support do you receive from your employer?
5/5
How much support do you receive from your training provider when working towards your qualifications?
5/5
How well do you feel that your qualification (through your training provider) helps you to perform better in your role?
4/5
it helps me learn about the business admin and develop the fundamental skills for the job
Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)
4/5
yes we have fresh minds who do activities like sporting or making foods
Recommendations & Advice
Would you recommend Computacenter to a friend?
Yes
Why?
everyone is really friendly and its a great environment to work in, theres always room to grow and improve
What tips or advice would you give to others applying to Computacenter?
be yourself because thats what they value
