Duty manager Review
at Iceland Frozen Foods
Level 2 Apprenticeship
Customer Service
London
Review Submitted: January 2021
Overall Rating
4.2 /5
The Overall Rating is the average of all the ratings given in each category. We take those individual ratings and combine them into one final score!
4.5/5
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Overview of Role
4/5
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Skills Development
4/5
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Structure and Support
Overview of Role
Please give an overview of your role and what this involves on a day-to-day basis:
4/5
I am a duty manager which means I run shifts when the store is open for trade. I work frozen and chilled stock, cash up the tills at the end of the day and close the store and set alarms. Also prepare home deliveries for the drivers
To what extent do you enjoy your programme?
5/5
It’s nice to develop and improve and learn new skills and feel valued as part of the organisation by being on the programme.
Skills Development
Have you learnt any new skills or developed existing skills?
4/5
I have learnt how to cash up and use the cash office, also the handheld devices to check stock levels. How to take direct and depo deliveries. Also a refresh on stock rotation.
Structure and Support
How well organised/structured is your programme?
5/5
It is very well structured. I have a fantastic work coach, who is helpful offers good advice which is clearly outlined.
How much support do you receive from your employer?
5/5
My store manager is a great help as she is always asking how things are going and if she can be of any assistance
How much support do you receive from your training provider when working towards your qualifications?
5/5
I get emails and clear instruction and outlines of the whole process and where I need to be or areas that could use some improvement so they have been a great help
How well do you feel that your qualification (through your training provider) helps you to perform better in your role?
4/5
So far it is early days, but it has been interesting to work through the modules and then apply this theory to real life situations
Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)
1/5
Not at the moment as COVID-19 and national lockdown has made things like this hard to do at the moment.
Recommendations & Advice
Would you recommend Iceland Frozen Foods to a friend?
Yes
Why?
Cheap prices, good range of products, with helpful and great staff
What tips or advice would you give to others applying to Iceland Frozen Foods?
To have an open mind and embrace and take on board the things being offered
